Job Description

Job Title:

Receptionist

Reports To:

Practice Manager

Hours:

Part-Time (minimum 16.5 hours per week, variable with flexibility required)

Pay:

From 13.79 per hour (

overtime paid at 15% above the usual rate

)

Location:

In person

Job Summary

We are seeking a friendly, professional, and adaptable

Receptionist

to join our practice team. This role is central to ensuring a smooth patient experience, offering support both in person and over the phone. You will provide front-of-house services, administrative support, and help maintain effective communication between patients, clinicians, and other healthcare providers.

Key Responsibilities

Receptionists may be expected to carry out a variety of tasks, which can change depending on practice needs. Duties include but are not limited to:

Opening/closing procedures and ensuring practice security. Greeting patients, managing appointments, visits, and telephone consultations. Directing patients to the appropriate services or healthcare professionals. Handling incoming and outgoing post, emails, and practice notes. Taking and relaying messages accurately. Maintaining patient records through data entry and document filing. Processing repeat prescriptions in line with practice protocols. Assisting with consulting room preparation and restocking. Booking patient transport as required. Registering new patients in accordance with protocols. Assisting with practice housekeeping (e.g., kitchen duties, tidiness). Acting as a chaperone when trained (training provided). Supporting clinical staff and colleagues with general administrative tasks.

Confidentiality

All information relating to patients, carers, staff, and the practice must be handled with the utmost confidentiality, in line with practice policies and data protection legislation.

Health & Safety

You will:

Follow practice health & safety and infection control procedures. Report hazards and risks promptly. Maintain a safe, clean, and hazard-free environment. Undertake regular training (minimum annually) in infection control and safeguarding.

Equality & Diversity

We are committed to a supportive and inclusive workplace. You must:

Treat patients, carers, and colleagues with dignity and respect. Act in a non-judgmental and welcoming manner. Uphold patients' rights and confidentiality.

Personal & Professional Development

Participate in training programmes and annual performance reviews. Take responsibility for your own learning and development. Share knowledge and skills with colleagues where appropriate.

Quality & Teamwork

Contribute to maintaining high standards across the practice. Reflect on personal and team performance to identify improvements. Work effectively with colleagues and external agencies to meet patient needs.

Communication

Communicate clearly and professionally with patients, carers, and colleagues. Adapt communication methods to suit individual needs.

Contribution to Services

Apply practice policies and guidelines in daily work. Take part in audits and service improvements when required.

Job Details

Job Type:

Part-time

Hours:

Minimum 16.5 hours per week (flexibility required, overtime possible)

Schedule:

Day shift, Monday to Friday (no weekends)

Benefits:

Company pension

Application Question:

This role requires flexibility. Are you able to work variable hours and provide additional cover when needed?

Education:

GCSE or equivalent (required)

Application deadline:

20/10/25

Job Types: Part-time, Temporary

Benefits:

Company pension Free flu jabs
Application question(s):

This role requires flexibility, with variable hours and occasional extra shifts to cover staff absence. Are you able to work flexibly, including at short notice, during weekday hours? Are you able to reliably commute to our practice for in-person shifts?
Work Location: In person

Application deadline: 20/10/2025

Expected start date: 03/11/2025

Job Types: Part-time, Temporary

Pay: 13.79 per hour

Expected hours: 16.5 per week

Benefits:

Free flu jabs
Work Location: In person

Reference ID: GP Receptionist
Expected start date: 03/11/2025