Receptionist

Telford, ENG, GB, United Kingdom

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Job Description

Customer service, including telephone, written and face to face encounters Maintaining patient records including accurate data input into the clinical system (EMIS) Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs Responding appropriately during medical incidents following practice protocols accordingly Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken Distribution of information to the practice staff to ensure good communication is in place Post handling in accordance with practice protocols including clinical letters and general practice post Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs Processing prescription requests and queries from patients and pharmacy staff Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed

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