Receptionist, Trauma and Orthopaedics Job in Ashford & St. Peter's Hospitals NHS Foundation Trust

Receptionist, Trauma And Orthopaedics

Ashford, ENG, GB, United Kingdom

Ashford & St. Peter's Hospitals NHS Foundation Trust

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Job Description

To ensure that all patients, visitors and staff are greeted in a friendly, welcoming and efficient manner. Using Cerner/SSC to update patient details and register patient attendance. To follow necessary procedures to ensure clinical / nursing staff are aware of a patients arrival. Patients will be directed to the correct waiting area by reception staff.

Ensure all appointments are in the correct episodes and make corrections if necessary. Escalate to services where outcomes & attendances have not been recorded. To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients' relatives, staff and other healthcare colleagues on appointments and other Trust Services.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

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