Job Description

Our success comes from a passionate interest in the loyal customers who stay in our Hertfordshire Hotel. A successful hotel will not exist without a talented and motivated team with a passionate interest in hospitality and customer service.


BENEFITS


We are an equal opportunity employer offering a number of benefits and discounts as detailed below:


Spa treatments & products Accommodation and Dinner Onsite Parking Meals on duty Uniform Pension In house NVQ trainings Additional holidays with service Recommend a friend bonus scheme

If you have a passion to deliver exceptional service and want to develop your hospitality career, we'd love to hear from you.



The hotel has an opening for someone with great customer service focus and a bubbly disposition.

You will be working as part of a team, showing own initiative whilst displaying highest standards of

customer care at all times.



The role involves welcoming and checking in / checking out guests, answering the telephone, banking

responsibilities, dealing with customer enquiries and reservations accurately and promptly in the

absence of the reservations department.



The position requires flexible working hours, as shifts will involve mornings, evenings and weekends.



The ideal candidate will have;



Previous experience in a similar role would be beneficial Ability to work under pressure and manage changing priorities Ability to demonstrate a courteous, helpful and pleasant manner Ability to work as an efficient, reliable and flexible team member Ability to use initiative when demanding situations arise Ability to deal tactfully and diplomatically with a wide range of people Knowledge of System Opera or Fidelio (an advantage) Excellent communication skills (both oral and written) Proven IT skills, including MS Word, Excel and Outlook


The hours are 40 per week, 5 days out of 7

Pendley Manor is an equal opportunities employer providing in house NVQ Training and employee

benefits such as concessions on accommodation and dinner and discounted rates on treatments and

products in our beauty spa. Food is also provided when on shift along with uniform.