Job Description

Hotel Receptionist

At Denham Grove Hotel

The Role:

To ensure that your department delivers a high-quality service to the customers maximising on all sales opportunities. You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.

As Hotel Receptionist you will ensure the day to day operation of the front desk is undertaken correctly and that guests experience is at the highest quality. You are the most guest facing role in the hotel and as such, crucial in delivering exceptional customer service at all times

As Hotel Receptionist your main duties will be as follows

To ensure every effort is made to meet guest needs, with all comments and complaints being actioned following procedures laid down by the Hotel policies and procedures.

Welcoming all guests and non-residents in a friendly and inviting manner.

Complete guest card and cash payments and to take appropriate payment and records as necessary.

To liaise with all departments to ensure effective and efficient communication at all times.

Checking in and out hotel guests as per the hotels standard operating procedure.

Check cleanliness of the Hotel reception as well as public areas

Dealing with general enquiries from hotel guests and non-residents to the best of your ability.

To undertake general administration duties as directed by management.

The Benefits:

Competitive Salary

Meals on duty

Free uniform

Friends and Family discounted rates

Job Type: Zero hours contract

Pay: From 12.25 per hour

Benefits:

Discounted or free food Free parking On-site parking
Work Location: In person