Job Description

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

Siddington Park

is set in beautiful manicured gardens, just outside Cirencester in Gloucestershire. It has been designed to follow the Cotswold style with a contemporary twist and features apartments set within the village's landscaped grounds.

We have an exciting opportunity to join our team as a

Village Services Assistant

The Village Services Assistant has responsibility to deliver a friendly and efficient customer service experience to owners and visitors, whilst creating a friendly and welcoming atmosphere.

A key focus of the role will be to represent the Village Services Team (Concierge and Reception) ensuring owners queries, issues and bookings are dealt with quickly and efficiently.

During your shift, you may be the lead emergency responder to any urgent situation, with support from other colleagues on duty at the time. You will be given full training as fire warden, first aid and pool responder and you will act as the lead in any given situation with support from other colleagues, management and our off-site emergency 24/7 call warden support centre. The role holder, will support the Village Services Manager, who in turn supports the Operations Manager and Village Manager.

The post holder will also carry out reception and concierge duties including acting as a conduit between owners and services. This role is exceptionally dynamic and will continuously develop as the village matures.

Benefits

Competitive salary Company pension Access to the Rangeford Benefits Hub Health Care Cash Plan Life Cover Employee Assistance Programme including access to a virtual GP Discounted food and beverage on or off duty Advanced training i.e. Pool Responder

Responsibilities:

To undertake front of house duties, including meeting, greeting and attending to the needs of owners and members of the public - to ensure a superb customer service experience.

To build a good rapport with all owners and resolve any complaints/issues quickly to maintain high quality customer service.

To assist with owners booking and cancellation requests along with any ad hoc queries.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible or passing it on to a relevant manager.

Undertake owner apartment inductions, ensuring owner is confident with all aspects of their new home.

Skills and Experience:

Undertake general office duties including emails, filing, telephone Management to ensure smooth running of reception area.

To report any maintenance, breakage or cleanliness problems to facilities team.

Must have a good standard of spoken and written English

Computer literacy, including Excel, Word and Outlook.

Excellent Customer service skills

Ability to work as part of a team

Attention to detail

Problem-solving

Organised and thorough

Encourage high standards throughout the team

To assist in driving village vehicles and owners to various destinations.

Full driving licence.

Proof of right to work in the UK.

Qualifications:

The role holder must have the following qualifications/training or be able to demonstrate similar relevant experience in:

Customer Service Administration Clean Driving licence

Hours and any other restrictions:

21 hours per week on a shift pattern and will include some weekend work, with occasional evenings and bank holidays, Flexibility is key.

Due to the nature of the environment the successful candidate will be required to undertake a basic DBS check - paid for by us.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation.

Job Types: Full-time, Permanent

Pay: 12.80 per hour

Benefits:

Company pension Employee discount Free parking Life insurance On-site parking Referral programme
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required) administration: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person