Job Description

Partnering Health Group (PHL) are looking for a Receptionist to work at Walsall Urgent Treatment Centre. We are an experienced integrated urgent healthcare organisation responsible for providing a variety of health care services.



As a key member of the team at PHL, your role is very important as the first point of contact for our patients. A kind and empathetic person, you will be expected to take control and be accountable for the given situation, treating every patient with respect and providing confidence in our ability to deliver a great and caring service.



We are looking for a reliable, friendly and flexible person to join the team.

Hours

Tuesday 22:00 - 02:00



Saturday 16:00 - 00:00 0R 22:00 - 02:00



Sunday 12:00 - 18:00 OR 22:00 - 02:00

Receptionist Duties & Responsibilities:

Monitor the electronic booking system and liaise with Reception Supervisor/Service Delivery Manager with any workload concerns
Book patients in on arrival
Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard
Perform Receptionist duties as required by the Reception Supervisor/Service Delivery Manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures

Receptionist Skills and Experience:

Relevant Reception / Customer Service or administration experience
Must be confident, multitask, work independently without supervision
Sensitivity and empathy with people from different backgrounds
Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team
Ability to use Microsoft office or other databases
Previous experience of Adastra would be desirable but not essential

As an integral team member, you will efficiently manage patient and customer interactions, keeping them informed to the progress and liaising with your duty team leader as appropriate to ensure a seamless and first-class service is delivered.



PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted and healthcare organisation. The Ministry of Defence has recognised PHL Group with a bronze award for our work with service leavers and the Armed Forces Corporate Covenant.



Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period: therefore, we encourage you to apply early to avoid disappointment.

Benefits

Bike2Work Scheme.

Save up to 42% on bikes & equipment

DSE Eye Tests and Spectacles.

Up to 25 for eye tests, 50 for spectacles

Employee Assistance Program - 24 hour helpline.

24/7 support for counselling, legal, medical & more

Employee Recognition.

'On the Spot' & 'Extra Mile' Awards

Family Friendly Policy.

Support for maternity, paternity, adoption & fertility leave

Long Service Award.

Celebrating 5 & 10 years of service

Menopause Support.

HRT subscription covered & Menopause Pledge

NHS Discount - Blue Light Card.

Staff are eligible for the Blue Light Card which offers a range of official discounts

Paid Sick Pay.

10 days per year

Professional Development.

Training, courses & team-building opportunities

Workplace Savings and Low Interest Loans.

Payroll savings & low-interest loans

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.