Job Description

Job Title: Receptionist
Type of Business: Education
Location: Worksop
Salary: 20,897
Start Date: ASAP
Length of Contract: Until 31st December 2024
Hours: 37

GI Group are now seeking to appoint a Receptionist to our Education client based in Worksop. The Receptionist will provide a high-quality service to internal and external customers within the Learner Recruitment team. They will ensure that stakeholders receive a positive experience when they make course enquiries, whether in person or over the phone and will assist in the administrative process for admissions and enrolment.

Main Duties of the Receptionist:

• Provide the first point of contact for members of the public, visitors, students and staff.
• Undertake reception duties in a professional and courteous manner.
• To respond to incoming calls in a positive and professional manner. To deal with all queries as far as possible and if referring on, to provide the next member of staff with sufficient information to deal with the query.
• To follow up on queries to ensure the customer (potential learners, employers and stakeholders) receive all the required information to make a decision in a timely fashion.
• Manage the UCAS system to process HE applications and offer places on HE courses.
• Liaise with members of the curriculum teams to manage interviews, course offers to students and record each stage on ProSolution.
• Deliver college tours to potential applicants as required.
• To follow up enquires and leads gathered from recruitment events and other sources to enable the college group to actively recruit new learners.
• To support enrolment days, working with the curriculum teams to ensure learners receive a positive experience and are successfully enrolled onto the course of their choice.
• To contribute to the content of targeted publicity materials (web based and other media) to ensure that information on courses, fees, admissions and progression routes are easily assessable to the public.
• Follow admissions procedures to ensure all college applications are processed meeting key performance indicators.

Role Requirements:

• Experience of working in a customer facing role
• Experience of working with accurate data entry
• Able to work in an organised and methodical manner
• Excellent IT skills, including Word, Excel and Access and the ability to retrieve, organise, analyse and present data
• The ability to listen to enquirers and quickly assess their information and advice needs

Hiring Contact: Laura Vieira
Agency: GI Group

If you would like any further information about any vacancies before applying, please feel free to contact

Already Applied

Save Saved Saved

Email

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!

Association of Colleges