Job Description

The 4-star Ramada Plaza Hotel in Wrexham is looking for the ideal candidate to join our Reception Team.

40 hours per week - 5 days over 7. Involving mixture of early and late shift including weekends.

Responsibilities and Duties

The ideal candidate must have previous hotel experience within this type of role or similar environment. Will report into the Reception Manager Excellent Customer Service skills and phone handling skills Develop a thorough knowledge of the hotel property, hotel services and hours of operations Cash Handling Check in and out of guests Upselling the product we have and maximise sales throughout Answering the switchboard Dealing with complaints Computer literate , ideally with hotel systems Must be flexible with regards to working hours: Early Shift 7:00 - 15:00 Late Shift 15:00 - 23:00
Job Type: Full-time

Experience:

Customer Service: 1 year Hotel Reception experience (Required)
Language:

English (Required)
Application questions
You have requested that Indeed ask candidates the following questions:

How many years of Customer Service experience do you have? Do you speak English?
Qualifications
- Computer skills is a core skill for this role.
- Proficiency in Microsoft Office, and data entry are highly relevant skills.
- Strong organizational skills and typing ability are required for this position.

Job Types: Full-time, Permanent

Benefits:

Discounted or free food Free parking On-site parking
Ability to commute/relocate:

Wrexham: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you had a min 1 year experience working in a Hotel reception?
Work authorisation:

United Kingdom (required)
Work Location: In person