Job Description

Main duties and responsibilities

Provide reception duties

Receive and direct patients and visitors on arrival

Operate telephone system

Receive and make calls as required.

Care Navigate

Effectively use practice appointments system by navigating to appropriate clinician or services, booking appointment to best meet patient need

Manage medical records

Ensure patient information and correspondence is appropriately processed and recorded on electronic and paper filing systems Update electronic and paper medical records as required Input on to and remove patients off clinical systems

Process incoming and outgoing post

Ensure correspondence is processed, actioned, recorded and distributed appropriately Provide Workflow/Summarising support to clinicians

Process repeat prescriptions

Receive and process requests for medication

Provide and maintain information necessary for contract compliance

Monitor designated workstreams Take necessary follow up action related to designated workstream areas, including contacting patients to arrange appointments. Ensure all patient interventions are correctly recorded and coded.

Process test results

Receive and process test results from GP's. Ensure that these are provided to patients in line with practice policy, particularly in relation to confidentiality.

Self-development

Participate in supervision and training as required to meet the requirements of the role. Participate in the practice appraisal system. Perform tasks to the best of ability and contribute to the performance of the team.

Quality, Governance & Compliance

Organise and participate in relevant practice audits and take any agreed actions. Work within contractual and legislative requirements to ensure that the practice is safe, efficient and provides the best possible care for patients. Offer suggestions to the Management regarding practice improvements. Provide advice and guidance to colleagues within the scope of the role. Apply practice policies, standards and guidance.

Undertake any other duties commensurate with the post

Support colleagues to provide service as required, including working flexibly to provide emergency cover Participate in appraisal, supervision and training as required
Job Type: Part-time

Benefits:

Company pension Free parking On-site parking
Work Location: In person