Job Description

The ability to speak Welsh is essential for this post.
To provide comprehensive reception and clerical support for the North Wales Adolescent Service demonstrating a courteous, professional and sensitive manner at all times.
The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility. By the nature of the duties, the Receptionist will be required to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion. The ability to speak Welsh is essential for this post.
Main duties of the job
To provide a comprehensive Reception and associated administrative service for NWAS, demonstrating a courteous, professional and sensitive approach at all times.
The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility.Maintaining records both manually and on computerised systems. Handling sensitive and confidential information, i.e., admission information, patient records. The post holder will consistently deliver a client focussed service promoting good customer service and effective working relationships. The ability to speak Welsh is essential for this post.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Date posted
28 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa323,970 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC287-0425W
Job locations
North Wales Adolescent Service (NWAS)
Llanfair Road
Abergele
LL22 8DP
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge
Essential

• Good standard of Education in English and Maths
• Clear understanding of the meaning of Confidentiality
• Communicate well in written and spoken English and Welsh

• NVQ2 Admin / Customer Care
• Typing RSA1 or equivalent

• Experience of working in an administrative/office environment

• Experience in all office procedures within an NHS environment

• Familiar with Microsoft Office Word and Outlook
• Able to work to deadlines
• Able to communicate effectively with all staff groups, clients and their families

• Experience in copy typing
• Able to demonstrate experience in all aspects of Microsoft Office including Excel

• Good standard of Education in English and Maths
• Clear understanding of the meaning of Confidentiality
• Communicate well in written and spoken English and Welsh

• NVQ2 Admin / Customer Care
• Typing RSA1 or equivalent

• Experience of working in an administrative/office environment

• Experience in all office procedures within an NHS environment

• Familiar with Microsoft Office Word and Outlook
• Able to work to deadlines
• Able to communicate effectively with all staff groups, clients and their families

• Experience in copy typing
• Able to demonstrate experience in all aspects of Microsoft Office including Excel