Job Description

Administration Assistant - Join Our Team!

We're looking for an Administration Assistant to play a key role in keeping our service running smoothly. This position is ideal for someone who is organised, calm under pressure, and confident in dealing with a wide range of people, including children, young people, families, and visitors. This is a part-time position, with working days scheduled for Wednesday, Thursday, and Friday.

What you'll do:

Reception & Front-of-House

You will be the first point of contact, providing a warm, professional reception experience. Using sensitive listening skills, you'll offer calm support even when individuals may be distressed, and ensure any concerns are passed on accurately. You'll also manage incoming/outgoing mail, handle deliveries, and keep reception and waiting areas tidy and welcoming. Maintaining diaries, meetings, and staff locations will also be part of your daily routine.

Administration & Record Keeping

You'll develop and maintain accurate electronic and manual records, update attendance information, and support the monitoring of family engagement and outcomes. You'll generate statistical reports, prepare documents for inspections, update essential policies, and create presentations or documentation when needed.

Finance Support

You'll process payments, respond to basic financial queries, and may manage and reconcile petty cash floats.

General Administrative Support

Your role will include arranging meetings, taking minutes, distributing papers, organising appointments, and providing cover where needed. You may also assist with opening and closing the building, ensuring smooth day-to-day operations.



We're seeking someone who is organised, professional, and adaptable, with strong communication skills and a positive, team-focused approach.



If you're ready to make a meaningful impact and support a service that helps families and young people, we'd love to hear from you.

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Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward FrameworkWe know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.


For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.


Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band - this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.



Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.


Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal 20% discount at Barnardo's stores Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Learning and Development offer

T&C's apply based on contract

About Barnardo's


We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Reference number: 22098
Job Title: Receptionist/Administration Assistant
Location: Edinburgh Office
Contract type: Permanent
Hours: 21.75
Salary: 24,651.00 (FTE) 14,790.00 (pro rata)
Closing Date: 7 December 2025
Interview Date: To be confirmed
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Benefits

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Discounts at 100's of retailers
Employee suggestion scheme
Company pension
Employee Assistance Programme