Job Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with the practice team members and external agencies such as secondary care and community service providers.

Primary Responsibilities include (but are not limited to):

Action incoming emails and correspondence as necessary

Complete opening and closing procedures in accordance with the duty rota

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Process requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area at all times

Support all clinical staff with general tasks as requested

Applicants will need excellent customer service skills, be computer literate and have the ability to manage multiple tasks efficiently.

Hours of work are Monday - Friday between 8am and 6:30pm.

Successful candidates will be subject to a DBS check and references.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Company events Free parking On-site parking
Work Location: In person