Job Description

Receptionist / Administrative Assistant

We require an experienced 'Front of House' Receptionist / Administrative Assistant to join our busy CQC Registered Medical Aesthetics clinic based in the centre of Ashby de la Zouch, Leicestershire.

This is a permanent post working an 4 day week including an alternate Saturday. Extra hours for holiday cover will also be available.

Personal Profile:

- A minimum of two years recent and proven experience in a customer service role.

- A minimum of two years recent and proven experience in an administrative role.

- You will have a willingness to learn and a motivated approach to continued professional development.

- A hospitality/medical/aesthetic background is preferred.

- Experience of working in a CQC Registered setting would be desirable but not essential.

- Excellent interpersonal and communication skills - perceptive to customer needs.

- Be well presented, confident, punctual, reliable, organised and accurate.

- Be a strong communicator with excellent oral and written communication skills and excellent organisational skills.

- Flexible and adaptable to the needs of the business.

- Ability to build lasting relationships with patients/clients.

- Ability to work well in a fast-paced, team-oriented environment with minimal supervision.

- Result-oriented and action driven.

- Experience with CRM, Phorest, would be an advantage.

- Strong IT Skills are essential - preferable working knowledge of word, excel and being savvy with social media apps would also be desirable - Instagram, facebook, canva etc

- Multi-Channel Marketing experience is desirable but training is available to the right candidate.

Responsibilities will include:

- Front of house customer service to assist our patients, clinicians and aesthetic practitioners.

- Representing the company as our first point of contact to meet and greet patients, diary management and patient administration on our front of house reception desk.

- Proactively marketing the services of the clinic, with the aim of recruiting new patients and selling appropriate additional services/products.

- Working as part of the team to ensure all tasks are in line with our high standards, CQC policies and procedures.

- Be able to acquire a good knowledge of all treatments performed at the Clinic in order to be able to advise accordingly.

- You will be aware of visual merchandising guidelines and co-ordinate the re-positioning of displays when required.

- Carry out any additional duties supporting the Clinic Manager. This will include ensuring that all finances are correctly recorded and inputted into the system. Working closely with the Clinic Manager to clarify all financial queries related to clients' payments.

- Stock control; Ensure that all Retail Stock is up to date in the clinic and that the clinic is receiving the best possible deals from our suppliers and updating this on the CRM system. Stock control, count and accountability.

- Helping to organise/make arrangements for Events held such as 'open evenings, seasonal product launches, training days etc.

Remuneration:

- 3-month probationary period

- Salary is negotiable and dependant upon experience. This will be discussed further following interview.

Staff Incentives:

- Company Pension Scheme

- Staff discounts on retail and treatments

- Further training and continued professional development ongoing

Job Type: Permanent

Expected hours: 32 per week

Benefits:

Company pension Employee discount
Work Location: In person

Application deadline: 31/07/2025