Job Description

Job Summary Part Time 09.00 am - 6.00 pm 16hrs per week - working days to be confirmed

We are seeking a highly organised and professional Part Time Receptionist/Administrative Support Assistant to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Lazard Plumbing, Heating, and Gas is a specialised plumbing contractor providing premium installations and maintenance services to residential and commercial properties in East London and the Havering area.

We are currently looking to appoint a Part-Time. Receptionist and Admin Support Assistant to work remotely. You will support the Admin Team with all aspects of the day-to-day running of the business.

Duties/Responsibilities

Main role will be to answer incoming calls, dealing with customers initial enquiries Use Simpro Software, quotations, jobs recurring jobs (training provided) Action emails and online enquiries on a daily basis You will pre-book appointments and manage engineers' schedules/diaries via SimproSoftware database, (full training provided) Book and arrange appointments and manage diaries as per company protocol using Simpro software (full training provided) Assisting with creation of small quotations and send to customers Answer customer telephone calls and resolve enquiries Liaise with Engineers by telephone when necessary Essential Minimum 5 years' experience in administrative office work, including scheduling, diary work Minimum 5 years' experience in telephone receptionist work Minimum 5 years' using Microsoft Office/Outlook
Knowledge and experience:

Customer Care Receptionist/telephone handling Administrative tasks Previous experience in scheduling appointments/diary management
Skills:

Clear communicator Problem-solving with a can-do attitude High attention to detail Conscientious Excellent telephone manner Excellent keyboard skills
Behaviours:

Enjoy working as part of a team Self-motivated Self-confident
Benefits

Remote working Mobile phone and laptop provided Workplace Pension Full training provided Being part of a helpful, friendly team Bonus for recognised positive feedback and memberships sold
PLEASE NOTE THE ABOVE IS NOT AN EXHAUSTIVE LIST OF DUTIES YOU WILL BE EXPECTED TO PERFORM

Job Types: Part-time, Permanent

Pay: Up to 12.21 per hour

Benefits:

Company pension Work from home
Application question(s):

Do you have any diary management skills, this could be using a software package to schedule jobs/appointments
Education:

GCSE or equivalent (required)
Experience:

Customer service: 5 years (required) Administrative experience: 5 years (required) diary managment: 3 years (required)
Work Location: Remote