Job Description

Part-time Permanent

Must have experience in similar role
As a Receptionist/Administrator you will receive, direct, and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner. Providing administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively.

Reception

Provide an effective, efficient, and friendly reception service to patients and visitors in accordance with Practice protocols. Make appointments and deal with all general enquiries for patients where required. Book, amend and cancel appointments on the day and for future dates where required. Book and process requests from home visits as appropriate. Take and process messages, requests, and tasks to and from patients in person. Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed, as necessary. Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc. Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection. Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same. Give out test results on patients request

Administrative

Assist the clinical staff and management with any administrative tasks deemed appropriate, including chronic disease recalls. Fax and photocopy as required. Maintain admin task box QOF support

Other Tasks

Open the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning. Undertake any additional tasks appropriate to the post as requested by the Practice and/or other Managers.

About You

Essential

Effective communicator Maintain confidentiality of sensitive information Experience in a customer facing role Ability to work under pressure and to time constraints Experience within a GP surgery or healthcare setting Experience of clinical systems preferably SystmOne
Job Types: Part-time,

Salary: 12.44 per hour

Benefits:

On-site parking

Schedule:

Part-Time - 20hrs per week. (4hrs per day Mon - Fri) Shift pattern 07:45 - 11:45 & 14:45 - 18:45
Job Type: Part-time

Pay: From 12.44 per hour

Benefits:

Company pension On-site parking
Work Location: In person