Job Description

We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.
Main duties of the job

• Greet and assist patients in person and over the phone in a warm and professional manner.
• Manage appointment bookings, cancellations, and re-scheduling using the practice system.
• Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Manage incoming correspondence, including emails and postal mail.
• Assist with administrative tasks, including scanning, filing and updating patient records.
• Process repeat prescriptions and liaise with pharmacies as required.
• Perform data entry tasks accurately and efficiently.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Ensure the reception area is tidy, organised and welcoming.

About us
Join our friendly team of staff, who take pride in delivering a high quality of care to our patients.
We operate from a new, modern, purpose-built integrated care centre and provide high quality care to over 7000 patients. We are a high achieving, well organised practice and currently use the vision clinical system and will soon be migrating to EMIS web.
We have a well-established, hard working, and professional multidisciplinary practice team of staff that include GPs, prescribing clinical practitioner, paramedic practitioner and a dedicated pharmacy team.
Details
Date posted
19 September 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5884-25-0005
Job locations
Aberaeron Integrated Care Centre
Vicarage Hill
Aberaeron
Ceredigion
SA46 0DY
Job description
Job responsibilities

• Greet and assist patients in person and over the phone in a courteous and professional manner.
• Manage appointment bookings, cancellations, and rescheduling using the practice's system.
• Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Process repeat prescriptions and liaise with pharmacies as required.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Assist with administrative tasks, including scanning, filing, and updating patient records.
• Support clinicians and other staff members with operational needs.
• Ensure the reception area is tidy, organised and welcoming.
• Follow health and safety guidelines and adhere to infection control procedures.

Job description
Job responsibilities

• Greet and assist patients in person and over the phone in a courteous and professional manner.
• Manage appointment bookings, cancellations, and rescheduling using the practice's system.
• Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Process repeat prescriptions and liaise with pharmacies as required.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Assist with administrative tasks, including scanning, filing, and updating patient records.
• Support clinicians and other staff members with operational needs.
• Ensure the reception area is tidy, organised and welcoming.
• Follow health and safety guidelines and adhere to infection control procedures.

Person Specification
Qualifications
Essential

• GCSE level A-C achieved or equivalent.
• Competent IT skills.

Desirable

• Good standard of qualifications.
• Computer literate in Microsoft Office.

Experience
Essential

• Previous experience in a customer service or administrative role.
• Competent IT skills, including the ability to learn new software systems.
• Ability to handle confidential information with discretion.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a busy and fast-paced environment.

Desirable

• Experience in healthcare or GP surgery setting.
• Understanding of medical terminology.

Person Specification
Qualifications
Essential

• GCSE level A-C achieved or equivalent.
• Competent IT skills.

Desirable

• Good standard of qualifications.
• Computer literate in Microsoft Office.

Experience
Essential

• Previous experience in a customer service or administrative role.
• Competent IT skills, including the ability to learn new software systems.
• Ability to handle confidential information with discretion.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a busy and fast-paced environment.

Desirable

• Experience in healthcare or GP surgery setting.
• Understanding of medical terminology.

Skills Required