Job Description

About us

At Scotstown Medical Group, we are dedicated to enhancing our patients journey by prioritising their needs and preferences, maintaining high ethical standards and committing to continuous improvement. We foster teamwork and ensure accessibility for all while demonstrating empathy and actively engaging with our community. Through personalised care, transparent communication and compassionate outreach, we strive to provide exceptional healthcare experiences and make a positive impact on those we serve.

We are Scotstown Medical Group, and we are fanatical about the patient journey, with a culture of continuous improvement, removing barriers as we go.

Our Medical Practices in Scotstown & Dyce are accredited training practices. We are also proud to be a National Living Wage employer.

Job Overview

Due to an investment of additional hours for the admin team, we are seeking a highly organised and efficient Practice Receptionists / Administrators / Call Handlers to join our team. This role will require you to work across both of our sites, Scotstown Medical Practice in Bridge of Don and New Dyce Medical Practice in Dyce.

This role requires excellent phone etiquette, strong organisational skills and proficiency in various software applications. You will play a crucial role in supporting the team and enhancing productivity within the office environment.

Job Summary

The work we do is vital to the success of the surgery. You are not simply support staff - you are integral to the patient experience, ensuring that the surgery operates effectively, efficiently and compassionately. Your contribution is essential to the overall well-being of both patients and clinical staff. We play an important role in coordinating patient care, ensuring medical services are delivered efficiently and effectively. This involves liaising with medical practitioners, nursing staff as well as patients. You are the backbone of the practice, ensuring that everything runs smoothly so that clinical staff can focus on delivering patient care. We need to be mindful of what we do and why we do it, as well as the impact that has. Excellent communication, IT and organisational skills with a great attention to detail. A positive attitude and ability to multi task within a fast paced environment is essential. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand to both patients.

Skills

This role would suit someone from a Hospitality or Retail customer facing role. Strong phone etiquette with the ability to communicate effectively with clients and colleagues. Excellent organisational skills to manage multiple tasks efficiently Strong administration skills Previous experience in administrative roles is preferred but not essential Ability to work independently as well as part of a team in a fast-paced environment Competent in standard IT packages, e.g: Microsoft Word, Excel & TEAMs IT usage is at the core of the role & a competency assessment will be required if considered for the role.

Requirements

At least one years' experience in a customer or patient care setting Due to the requirement to work between both practices, transport and a valid driving license is a preferred Shift timings are: 0800-1300, 1300-1800 or 0800-1800

Core Duties

Greet and welcome patients in a warm and professional manner. Answer and direct phone calls with proper phone etiquette. Assist clinicians as and when requested. Processing online consultations from the Engage system and contacting patients via telephone, text message or email. Dealing with incoming and outgoing mail effectively. Updating/renewing records, computer data, statistics etc, paying attention to detail at all times. Processing prescriptions and other patient requests All procedures associated with the registration and recall of patient records. Scanning and coding of hospital correspondence into electronic patient records. To assist with any other administrative duties required by the practice

Benefits

Paid breaks - all of them! Time off in lieu or extra payment for additional hours worked Free uniform Enhanced holiday entitlement Enhanced bank holiday entitlement (FTE 10 days) Enhanced pension contribution (22.5% employer contribution) Enhanced sickness pay Same rate of pay regardless of age Health & wellbeing programme Employee Assistance Program Free on-site parking Flexible working when available Late start on your child's first day at school Excellent employee benefits from being part of the national Blue Light Discount Scheme Additional discounts & benefits from NHS affiliation Occupational health support National Living Wage. Starting at 13.23, moving to 14.30 on completion of a successful probation period.

Due to the likely high demand of applicants this role will attract, we reserve the right pause or remove this advert at any time.

Job Types: Part-time, Permanent

Pay: 13.23-14.30 per hour

Expected hours: 15 - 25 per week

Application question(s):

Do you have your own transport?
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person