Job Description

We have a vacancy for additional members of staff to join our reception / admin team at Rush Hill and Weston Surgery. This role is a temporary role to cover maternity for a minimum of 9 months with the possibility of increasing to 12 months.

We are a long established practice operating from two distinct sites with a close knit team.

Rush Hill Surgery is located in purpose built modern premises. Weston Surgery is located opposite the Royal United Hospital in a converted Edwardian house.

The practice is very proud and privileged to receive excellent feedback about the quality of the service that we provide to our patients.

We are looking for team members who can bring the skills and experience to help us continue to provide a high quality service. shifts will be either:

The role will include various shifts across the whole week with the earliest start time of 07:45 and the latest finish time of 18:15.

Shifts for this vacancy

- Monday 07:45- 13:15pm, Tuesday 07:45-13:15pm, Wednesday 13:00-18:15pm, Thursday 07:45- 13:15pm and Friday - 13:00-18:15pm. The role may include Saturday mornings on rotation.

We are keen to recruit staff who can bring a high level of experience in high quality customer service and who remain calm under pressure.

AIM

The aim of the role is to work with the rest of the Practice team to provide a friendly and effective service for the patients. The post holder is the first point of contact for the patient and must provide an efficient, informed and empathetic service when face to face or on the telephone.

Patient care is our priority, and our staff are expected to be flexible within reason, to cover absence at either surgery and at short notice in the case of illness.

This is an essential role, helping to provide a welcoming and professional service to members of the public, and to all staff and visitors to the practice.

it would be desirable, but not essential that the candidate should have previous experience working within the NHS; General Practice. experience of working with TPP SystmOne would be a bonus.

Any potential candidate must be organised, self-motivated, forward thinking and have excellent organisational, IT and customer service skills.

The position is permanent. Salary will be dependent on experience. Full induction and training is given.

ACCOUNTABLE TO

:

First line to Deputy Practice Manager, thereafter to the Practice & Business Manager and Partners.

MAIN DUTIES

The post holder will be expected to be meticulous in the execution of their duties. They are to be fully conversant with the details contained in their Contract of Employment, the Practice Handbook and the Practice Policies & Procedures. However, they are to seek assistance when dealing with new or unexpected matters.

Relating to Patient Practice Interface

To receive and deal with people presenting at reception promptly and with discretion. To receive telephone calls and deal with any matter promptly and with discretion. To respect and ensure confidentiality of information. To give information when appropriate promptly and efficiently.

Relating to Messages

To record messages accurately and clearly according to Practice Procedures. To hand over relevant information to colleagues at the end of the shift.

Relating to Appointments

To help patients to make appropriate routine, urgent or emergency appointments using the TPP computerised appointment system in line with Practice Procedures.

Relating to Home Visits

To log all requests for home visits. To direct relevant requests to the Doctors for prioritisation.

Relating to Prescriptions

To process repeat prescription requests. To immediately process emergency prescription requests from Doctors.

Relating to Patient Records

To file reports, letters and other items in accordance with Practice Procedures. To keep records tidy and accurate. To put new and updated registration details onto TPP clinical systems. Completing appropriate forms and relevant data entries - e.g. ICE on-line testing forms, child health and temporary residents.

Relating to Mail In and Out

To open, date stamp and distribute all incoming mail (excluding items marked personal). To open, date stamp and distribute all incoming hospital mail. To collect, stamp and post all outgoing mail.

Relating to Queries & Follow Up

Use of the NHS Choose & Book System to access information about patient NHS referrals. Process all 'tasks & actions' specified by doctors e.g. in relation to patient pathology and radiology results or follow up to patient queries.

Relating to Forms and Stationery

To enter patient registration details onto TPP. To give out completed forms and letters to patients and, if appropriate, ensure payment is made. To inform patients if repeat tests are required.

Relating to Email/Electronic Communications

To ensure you check your practice email account during every shift of work and to act upon any email as required. In rotation with other Reception colleagues, to check and process the practice generic email account. In rotation with other Reception colleagues, check and process all electronic communications e.g. electronic discharge letters, Out of Hours Reports and 111 reports.

Additional Tasks

Making telephone calls/ enquiries as requested Ensuring despatch of samples to pathology lab. Ensuring security of premises before leaving the building Updating notice boards Handling payments for foreign travel vaccinations and non-NHS services Load dishwasher before leaving. Scanning documents as required

Relating to Team Work and Personal Development

To work towards the aims and objectives of the Practice at all times. To attend and contribute to meetings for the Practice staff. To take part in training programmes as appropriate. Use of initiative and problems solving. To support and where appropriate, provide day to day team management.

Relating to Confidentiality

To take due care to ensure confidentiality of patient information at all times. To be aware of the limitations placed upon the Practice by the Data Protection Act 1998. To ensure confidentiality of information in matters relating to the Practice.

Relating to Health and Safety and Security

To have read and be aware of the Health and Safety section in the Practice Handbook. To report any risks to health and safety. To be aware at all times of the need for a high level of personal and physical security and to comply with the details contained in the Practice Procedures.

And Finally

The responsibilities and duties listed above are not exhaustive and may alter from time to time depending on organisational development.

Primary Care health is incredibly rewarding, and we are very proud of the high quality care we provide to our patients.

Our reception team are the front face of the practice and play a significant part in delivering the high-quality care that we are proud to provide to our patients. We are keen to hear from enthusiastic, caring and flexible candidates with outstanding customer service skills.

You could be based at either our Rush Hill or Weston site, in Bath, you need to be both a strong team player and equally be comfortable working independently. We are a busy and growing practice, so you need to be able to remain calm under pressure.

Job Types: Part-time, Temporary

Pay: From 12.21 per hour

Benefits:

Company pension
Experience:

Reception / Administration: 1 year (required)
Work Location: In person