Job Description

ESSENTIAL - DO NOT APPLY IF YOU HAVE NOT PREVIOUSLY WORKED IN A GP SURGERY

ESSENTIAL - MUST BE PROFICIENT IN THE USE OF EMIS & DOCMAN

Please note we are open from 8:00am - 6:30pm.

If you are not able to start at 8:00am or work until 6:30pm please do not apply for this position.

This vacancy is for 37.5 hours per week you will need to be flexible to cover annual leave and staff sickness, which could involve working a split shift..

We are looking for someone with excellent attention to detail and who is proactive to join our team. If you're right for us you will have a can do attitude, be flexible and a great multitasker. We need someone who is able to perform under pressure as this is a fast paced Receptionist/Administrator role.

We are seeking someone who; amongst other things, is an efficient, empathetic communicator who is able to talk with patients, teammates and outside agencies face to face and over the phone. Is self-motivated, well organised and a great time keeper. Has a good standard of education including Math and English. Previous experience of computer based systems and software packages such as EMIS, Docman, Excel and Word are desirable

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/ Office Managers dependent on current and evolving practice workload and staffing levels:

Booking appointments on behalf of our patients on EMIS Medical system Booking patients in on the appointments screens and maintaining patient flow To ensure telephone is answered quickly and efficiently, our ideal standard being within 3 rings. Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Taking messages and passing on information using our EMIS tasks system Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Scanning hospital letters and other documents Checking Communications email on a daily basis and passing to appropriate member of the team Playing your part as a member of the practice team in keeping the Reception area/Admin area and overall practice premises tidy. Any other duties deemed appropriate to your job role, by the Practice Manager / Office Managers GP Partners

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential, this applies to your time spent working in the Practice, and also applies should you leave the Practice in the future. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised to the Governance & Training Manager Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training in-house training and complying with the contents of the practice infection control Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual appraisal/performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work, as appropriate Participate in audit where appropriate

PERSON SPECIFICATION Qualifications Desirable

Educated to GCSE level or equivalent ?

Experience Desirable

Experience of working with the general public ?

Experience of administrative duties ?

Experience of working in a health care setting as a receptionist ?

Skills Essential Desirable

Excellent communication skills (written and oral) ?

Strong IT skills i?

Clear, polite telephone manner ?

Competent in the use of Office and Outlook ?

EMIS user skills ?

Effective time management (Planning & Organising) ?

Ability to work as a team member and autonomously ?

Good interpersonal skills ?

Ability to follow policy and procedure ?

Personal Qualities Essential

Polite and confident ?

Flexible and cooperative ?

Motivated ?

Forward thinker ?

High levels of integrity and loyalty ?

Sensitive and empathetic in distressing situations ?

Ability to work under pressure ?

Other requirements Essential Desirable

Flexibility to work extra hours or split shift to cover annual leave and sickness )?

Disclosure Barring Service (DBS) check ?

This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Benefits:

Company pension
Schedule:

Monday to Friday
COVID-19 considerations:
We would expect our chosen employee to have had at least 2 COVID injections and ideally also booster injection in line with other employees within the Practice

Experience:

General Practice - GP Surgery: 1 year (required
Job Types: Full-time, Permanent

Pay: Up to 12.21 per hour

Expected hours: No more than 37.5 per week

Benefits:

Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme
Experience:

Medical Receptionist in GP Surgery: 1 year (required)
Work Location: In person