Job Description

We are seeking a professional Receptionist to join our small friendly team. We are a small brand new private hospital catering for soft tissue and reconstructive surgery due to open on 1st September. Working within our Reception and Administration team you will undertake comprehensive reception duties and be the first point of contact to our patients providing exceptional customer service as well as providing general administrative support. This role requires strong organisational skills, proficiency in various software applications, and the ability to communicate effectively over the phone and in person. To begin with this role will be weekdays, but as the hospital expands we are looking for someone that will be able to work a flexible shift pattern including evenings and weekends.

Duties

Greet and welcome visitors in a warm and professional manner. Manage incoming calls, directing them to the appropriate personnel while maintaining excellent phone etiquette. Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date in our systems. Maintain an organised reception area, ensuring it is tidy and presentable at all times. Assist with clerical duties such as filing, photocopying, and scanning documents. Handle correspondence, including emails and postal mail, ensuring timely responses. Collaborate with other administrative staff to ensure smooth office operations. Receive/return deliveries Sign-in visitors in accordance with Hospital Procedures, verifying credentials / undertaking basic security checks Assist in fire drills, including undertaking Fire Warden responsibilities

Qualifications

Proven experience as a Receptionist or in a similar Customer Facing role is preferred. Excellent standard of written and spoken English Interpersonal skills, demonstrating an approachable and compassionate response to patients Experience of undertaking administrative tasks with good IT skills, proficient in MS Office including Excel Strong organisational skills with the ability to manage multiple tasks effectively. Excellent phone etiquette and interpersonal skills for effective communication with clients and colleagues. Familiarity with clerical duties and office procedures. Ability to work independently as well as part of a team in a fast-paced environment. A keen attention to detail with a focus on accuracy in data entry tasks. A high standard of personal presentation, including being well-groomed and neatly presented to ensure a positive and professional welcome for patients and visitors Have knowledge of, and commitment to, patient confidentiality and health and safety as appropriate to your role Demonstrate the behaviours expected of Northwood Hospital staff, namely:
o Patients first; Adopting a compassionate and patient centred approach

o Excellence; Be passionate and take personal responsibility for delivering quality care, take pride in your work and your team

o Speak-up; make suggestions to improve our service, seek out and take opportunities

o Respect, value and care for others

o Support and promotes equality and diversity

o Adaptable with a flexible approach to work, to support team working and delivery of objectives

If you are a motivated individual who thrives in a dynamic environment and possesses the necessary skills, we encourage you to apply for this exciting opportunity as our Receptionist.

Job Types: Full-time, Part-time

Pay: 23,500.00-25,750.00 per year

Expected hours: 32 - 40 per week

Benefits:

Discounted or free food Free parking On-site parking Private medical insurance Sick pay
Schedule:

10 hour shift 8 hour shift Monday to Friday Weekend availability
Language:

English (preferred)
Work Location: In person

Reference ID: NorthwoodReception01
Expected start date: 01/09/2025