Job Description

Job Overview

This role will be to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via telephone or electronic communications. It will require the post holder to undertake a variety of administrative duties to assist in the smooth running of the practice and provide support to clinical staff and other members of the practice team. They will also assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The applicant will be line managed by the Admin Team Lead who oversees the reception team.

Responsibilities

Answering calls, amending and making appointments. Ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients. Patient queries are answered in a timely manner either via Accurx, email or post. Ensuring administrative work is completed to a high standard; Tasks include repeat prescription processing in accordance with practice policy. Patient registrations and deductions on SystmOne. Opening and locking of the practice and maintaining security in accordance with practice protocol.

Person Specification

Communication

Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Comply with all requirements to communicate in a secure manner ensuring that all communications are confidential in line with best practice and current guidelines

Personal and people development

Take responsibility for own developmental learning and performance, including identifying own gaps in knowledge and looking at suitable training requirements to rectify. Work with management on any new training requirements and mandatory training when required. To recognise and understand the roles and responsibilities of individuals working in the Surgery.

Terms and Conditions of Service

These will be laid out in the staff handbook and contract of employment.

Experience

Previous experience in a receptionist or administrative role is preferred but not essential.

Personal Attributions

Used to working in a busy environment and under pressure Adaptability, flexibility and ability to cope under pressure Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide a high quality patient focussed service. Professional, calm and efficient manner. Methodical and organised with the ability to prioritise workload. Attention to detail Ability to work independently Punctual Team worker Confidence to liaise with other members of the multi-disciplinary team and be courteous, patient and helpful at all times. Reliable Flexible

Qualifications

Educated to GCSE level or equivalent (GCSE English and Maths at grade C or above as a minimum requirement)
If you are a motivated individual who thrives in a dynamic setting and possesses the required skills, we encourage you to apply for this exciting opportunity as a Receptionist.

Other

The above is only an outline of the tasks, responsibilities and outcomes required of the role. The jobholder will carry out any other duties as may reasonably required by his/her line manager or by the Partners.

Continuous Professional Development

The post holder will pursue a programme of continuous professional development in accordance with any relevant professional registration or statutory requirements, whilst maintaining appropriate awareness of service provider requirements.

Terms and Conditions of Service

These will be laid out in the staff handbook and contract of employment.

Information Security, Confidentiality and Data Protection

Maintain confidentiality of information relating to patients, relatives, staff and the surgery. During the course of employment the post holder may have access to, see or hear information of a confidential nature and he/she will be required not to disclose such information, particularly relating to patients, staff or intellectual property. All person identifiable information must be held in the strictest confidence and should be disclosed only to authorised people in accordance with Caldicott Guidelines and the General Data Protection Regulation May 2018 unless explicit written consent has been given by the person identified, or where information sharing protocols exist.

The post holder must, if required to do so, process records or information in a fair and lawful way. He/she must hold and use data only for the specified, registered purposes for which it was obtained and disclose data only to authorised persons or organisations.

Equal Opportunities

The post holder must comply with and promote Equal Opportunities and accordingly must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion, political opinion, trade union membership or disability

Health and Safety

Under the Health and Safety at Work Act (1974), it is the responsibility of individual employees at every level to take care of their own health and safety and that of others who may be affected by their acts at work. This includes co-operating with the organisation and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly any defects, risks or potential hazards. Use any equipment (be it IT or other) in a safe manner and used only for the purpose it was designed

Risk Management

Staff at all levels has a responsibility for ensuring that risks are managed at work group and local level. This process will include the assessment and effective control of all acceptable risk situations.

The post holder will be expected to maintain a high level of awareness and assist in the process of reporting incidents, assessing risks and reporting unsafe occurrences and co-operate with any investigations undertaken.

The post holder will be required to adhere to all policies and procedures and attend statutory and mandatory training.

Flexibility

The Woodlands Surgery is currently working in a climate of change as is the wider healthcare sector. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the surgery.

Job Type: Full-time

Pay: 23,809.00 per year

Benefits:

Company events Company pension Free flu jabs Free parking On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Language:

English (preferred)
Work Location: In person

Application deadline: 01/10/2025