Job Description

Derwent and Brook Medical Centres are two small friendly GP practices in the Kedleston Road and Chester Green area of Derby. We are looking to recruit a part-time receptionist/administrator to work within our friendly team. The role is challenging and rewarding with significant patient contact both face to face and over the telephone.
Experience in a medical workplace desirable
Experience of System One clinical system is desirable
Applicants must have excellent telephone skills and manners, be computer literate - proficient in using Microsoft word and e-mail and have the ability to work under pressure.
The successful applicant will be responsible for making telephone appointments for patients, patient signposting, processing repeat prescriptions, data input of medical and non-medical information, photocopying, filing and any sundry duties as required in a GP surgery, whilst always maintaining patient confidentiality.
Surgery opening hours are 8 a.m. - 6.30 p.m. Monday - Friday. Applicants must be prepared to offer some flexibility with working hours and support with staff annual leave and sickness cover.
Main duties of the job
Main Duties and Responsibilities:
The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits: * To meet and greet patients, in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures

• Make secondary care appointments for patients, using electronic referral system.
• Action and record patient notes and alerts relating to QOF, diary entries and clinical request
• Operate call and recall system to ensure patients receive clinical reviews when appropriate
• Electronic processing of medical, letters, test results and other correspondence.
• Registration of new patients on the computer system.
• Operate repeat prescription system as directed
• Assist in the closing and securing of the building at the end of the working day.
• Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
• Attend monthly practice meetings and complete regular online training courses.
• Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
• It is important that all members of staff are prepared to take on additional duties as and when required.

About us
The Medical Centres each have two GPs - one female and one male, two part-time practice nurses and six administrative staff.
We are committed to providing good quality care to our patients and endeavor to main traditional general practice values.
Details
Date posted
04 July 2025
Pay scheme
Other
Salary
12.57 an hour To be reviewed following training
Contract
Permanent
Working pattern
Part-time
Reference number
A4239-25-0001
Job locations
Derwent Medical Centre
26 North Street
Derby
DE1 3AZ
Brook Medical Centre
183 Kedleston Road
Derby
DE22 1FT
Job description
Job responsibilities
Main Duties and Responsibilities:
The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits: * To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures

• To direct patients to the appropriate professional
• Make primary and secondary care appointments for patients, using electronic referral system.
• Action and record patient notes and alerts relating to QOF, diary entries and clinical request
• Operate call and recall system to ensure patients receive clinical reviews when appropriate
• Filing/scanning of medical notes, letters, test results and other correspondence
• Register new patients on the computer system
• Opening and distribution of post
• Operate repeat prescription system as directed
• Tidy and air the waiting room and doctors' consultation rooms after sessions, if cleaner not attending. Prepare for the next session.
• Assist in the closing and securing of the building at the end of the working day
• Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
• Attend monthly practice meetings
• complete regular online training courses to develop expertise and further knowledge
• Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
• It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

Job description
Job responsibilities
Main Duties and Responsibilities:
The post holder will be expected to undertake a variety of roles and perform a number of functions. The following list of duties is intended to indicate the range rather than set limits: * To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner dealing with their enquiries and explaining surgery procedures

• To direct patients to the appropriate professional
• Make primary and secondary care appointments for patients, using electronic referral system.
• Action and record patient notes and alerts relating to QOF, diary entries and clinical request
• Operate call and recall system to ensure patients receive clinical reviews when appropriate
• Filing/scanning of medical notes, letters, test results and other correspondence
• Register new patients on the computer system
• Opening and distribution of post
• Operate repeat prescription system as directed
• Tidy and air the waiting room and doctors' consultation rooms after sessions, if cleaner not attending. Prepare for the next session.
• Assist in the closing and securing of the building at the end of the working day
• Comply with all in house and/or statutory requirements, Health & Safety and information governance procedures
• Attend monthly practice meetings
• complete regular online training courses to develop expertise and further knowledge
• Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist
• It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice Manager and Doctors reserve the right to re distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused.

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Further education qualifications
• IT qualifications

Experience
Essential

• Experience of working in an office environment
• Experience of answering a considerable volume of telephone calls
• IT literate
• Experience of working as part of a team

Desirable

• Experience of working in a GP practice
• Knowledge of System One clinical system

Person Specification
Qualifications
Essential

• GCSE grade A to C in English and Maths

Desirable

• Further education qualifications
• IT qualifications

Experience
Essential

• Experience of working in an office environment
• Experience of answering a considerable volume of telephone calls
• IT literate
• Experience of working as part of a team

Desirable

• Experience of working in a GP practice
• Knowledge of System One clinical system