Job Description

We are looking for a friendly, professional, and super organised Receptionist & Administrative Assistant to join our welcoming Client Care Team at goPhysio in Chandlers Ford. As the face of our business, you'll play a vital role in ensuring that every patient and visitor experiences the warmth, care, and professionalism we pride ourselves on.

This is a varied, customer-facing role involving reception duties, diary management, patient bookings, payments, and supporting our clinical team with essential administrative tasks. You'll thrive in a busy environment where attention to detail, efficiency, and exceptional people skills are key.

What You'll Do

Be the first point of contact for all patients, providing a friendly, helpful and efficient service. Manage appointment diaries, optimise diary occupancy and convert enquiries into bookings. Handle patient enquiries in person, by phone and email. Process payments, manage invoicing and assist with stock management and marketing tasks. Support clinicians with administrative duties and assist the Practice Manager with daily operations. Maintain a clean, hygienic and welcoming environment for patients and staff. Actively promote goPhysio services, packages and offers.

What We're Looking For

Essential:

Customer-facing experience with outstanding communication and interpersonal skills. Exceptional organisational, prioritisation and time management abilities. Ability to remain calm, adaptable, and professional under pressure. IT literacy, including Microsoft Office and confidence learning new systems. A genuine desire to deliver the highest standards of customer care. A natural 'problem solver' seeking solutions pro-actively
Desirable:

Experience working in a healthcare setting. Typing skills and knowledge of diary management systems. An interest in health and wellbeing.

Hours

Monday 8am - 2pm Tuesday 2pm - 8pm Friday 12pm - 4.30pm
16.5 regular hours/week plus opportunity for overtime to cover leave and sickness. Ability to cover additional shifts is essential.

About goPhysio

At

goPhysio, our purpose is simple:

we exist to add life to years. Since 2001, we've been empowering our local community through expert musculoskeletal (MSK) care, helping people live healthier, more active and positive lives - free from pain and injury.

As a well-established, supportive and renowned local family business, we're proud to have built a reputation for exceptional care, delivered by a friendly and professional team in a welcoming environment.

Our values shape everything we do:

Ahead of the Game - We embrace learning and innovation to stay at the forefront of MSK healthcare. Responsible - We take ownership of doing the right thing for our patients, team, and community. Exceptional - We go above and beyond to deliver the highest standards in everything we do.
These values underpin our commitment to providing outstanding care, not only in the treatment room but from the very first interaction our clients have with us.

When you join goPhysio, you're becoming part of a team that genuinely makes a difference, where you'll be valued, supported, and given the opportunity to thrive.

What We Offer

? 13+ per hour

? 28 days paid holiday (increasing with service, pro rata)

? Free parking

? Free access to goPhysio services & family discounts

? Structured personal development and training

? Flexible extended holiday options

? Wellbeing initiatives (Menopause & Mental Health Ambassadors)

? Neurodivergent inclusive employer

? Staff events

? Overtime opportunities

? Join a team with over 500+ 5-star Google reviews!

How to Apply

If you're a people-focused, organised individual who wants to be part of a friendly, professional team making a real difference in people's lives, we'd love to hear from you.

Please apply via Indeed, with your latest CV and a covering letter that that tells us:

Why you'd love to work at goPhysio. What interests you about this specific role. How your skills, experience, and personality align with our values: Ahead of the Game, Responsible, and Exceptional. Why helping people live a healthier, active, positive life is important to you.
If you have any questions about the role, please feel free to get in touch.

Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 16.5 per week

Benefits:

Additional leave Company events Company pension Employee mentoring programme Free fitness classes Free parking Gym membership On-site gym Transport links
Schedule:

Monday to Friday No weekends Overtime
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/07/2025
Expected start date: 01/09/2025