Job Description

Job Summary

We are seeking a professional and organised Receptionist to join our team. The successful candidate will be the first point of contact for patients, visitors and callers, providing excellent customer service and ensuring smooth administrative operations. This role offers an opportunity to work in a dynamic environment where organisational skills and attention to detail are highly valued.

Duties

Greet patients and visitors in a courteous and professional manner Front desk duties include check in patients and handling patient queries Manage incoming calls and sign posting patients appropriately Booking and cancelling appointments Handle correspondence via email, post, and other communication channels, this includes scanning and clinical coding Assist with administrative tasks such as filing documents electronically, photocopying, and dealing with prescription requests and queries Dealing with clinical and administrative tasks Ensure the reception area remains tidy and welcoming at all times and manage incoming deliveries and stock Maintaining private and confidentiality and adhering to the GDPR (General Data Protection Regulation)

Skills

Polite phone etiquette with clear communication skills Strong organisational skills with the ability to multitask effectively Excellent communication skills verbal and written Good appropriate computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) Experience in using our clinical system (Emis) is desirable Good time keeping Being able to work alone and as part of a team
This role requires a professional demeanour, excellent organisational capabilities, and the ability to manage multiple tasks efficiently. The ideal candidate will be proactive, personable, and capable of maintaining a high standard of service at all times.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 25 per week

Benefits:

Company pension Free flu jabs
Work Location: In person