Job Description

Job Title:

Receptionist & Administrator

Organisation:

Healthy Hyde Primary Care Network (PCN)

Location:

Healthy Hyde, Clarendon Mall, Hyde, SK14 2QT

Salary:

Dependent on experience

Hours:

37.5 hours per week

About Us:

Healthy Hyde PCN is a collaborative network of eight GP practices serving approximately 80,000 patients in the Hyde area. We are dedicated to improving health outcomes and reducing inequalities within our community by providing integrated, patient-centred care. Our services include, complex case management, extended access appointments, ambulatory care, mental health support, and community health initiatives.

Role Overview:

We are seeking a dedicated and organised Receptionist & Administrator to join our team. The successful candidate will be the first point of contact for patients and visitors, ensuring a welcoming and efficient front desk service. This role involves coordinating patient appointments, managing communications between GP practices, and performing various administrative tasks to support the smooth operation of our services.

Key Responsibilities:

Greet and assist patients and visitors in a professional and courteous manner. Schedule and manage patient appointments, ensuring accurate and timely bookings. Handle incoming calls and emails, addressing enquiries or directing them to the appropriate team members. Process and manage caseloads received from GP practices, ensuring efficient workflow. Maintain patient records and ensure confidentiality in line with NHS guidelines. Perform general clerical duties, including filing, scanning, and data entry. Collaborate with healthcare professionals to facilitate effective communication and patient care.

Person Specification:

Previous experience in a GP receptionist or administrative role (ESSENTIAL) Excellent communication and interpersonal skills. Strong organisational abilities with attention to detail. Proficient in using computer systems and office software. Ability to handle sensitive information with discretion and maintain patient confidentiality. A proactive and flexible approach to work, with the ability to adapt to changing priorities.

Benefits:

Opportunity to contribute to a community-focused healthcare initiative. Supportive and collaborative working environment. Access to training and development opportunities.

Application Process:

To apply, please submit your CV and a cover letter detailing your suitability for the role. For further information about Healthy Hyde PCN, please visit our website at www.healthyhyde.com

Healthy Hyde PCN is committed to promoting equality and diversity within our workforce. We welcome applications from all sections of the community.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free flu jabs On-site parking
Experience:

GP surgery: 1 year (required)
Work Location: In person