Job Description

Job summary

Lyme Valley Practice is looking for confidential and cheerful additional members of staff to join our reception/administration team. The role can be described as fast-moving and therefore requires energetic candidates who can demonstrate excellent adaptability and flexibility on a day-to-day basis.

This is a part time post of 18 hours per week. The hours available are:

Tuesday 1:30pm - 5:30pm

Wednesday 2:00pm - 6:30pm

Thursday 8:00am - 6:30pm (1 hour lunch)

Closing Date: 17th September 2025.

Interview Date: 25th September 2025.

The practice reserves the right to close the application process at any point.

Main duties of the job

As a Receptionist/Administrator you will be required to undertake various administrative duties which contribute to day to day running of the practice. You will be required to offer general assistance either in person or over the telephone to the practice team, patients, and visitors to the practice. For more details of the duties and responsibilities please view the job description below.

Overview of your organisation

Lyme Valley Practice is a traditional general practice located in Newcastle-under-Lyme, Staffordshire. We offer a supportive working environment, NHS pension and are looking for someone with dedication and enthusiasm to join our friendly reception/administration team.

Job description

As a Receptionist/Administrator you will be required to offer general assistance to the practice team, patients, and visitors to the practice, either in person or over the telephone. Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficult. Undertake various administrative duties which contribute to the smooth running of the Practice, including provision of secretarial and clerical support to clinical and other administrative staff. Ensure communication to and from patients, other members of the primary health care team and external agencies is processed accurately and within the necessary timescales.

Duties and Responsibilities include*

Opening and closing of practice premises in accordance with practice security protocols.

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Processing and distributing incoming (and outgoing) mail.

Taking messages and passing on information.

Filing and retrieving paperwork.

Processing repeat prescriptions in accordance with practice guidelines.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.

Clearing and re-stock consulting rooms are required.

Providing clerical assistance in the form of word/data processing, filing, photocopying and scanning.

Ordering, re-ordering and monitoring stationery and other supplies.

Dealing with clinical waste.

Providing refreshments for staff and visitors as required, and assisting in keeping the kitchen area clean and tidy.

Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.

(this list is not inclusive of all job roles and responsibilities but an example of the type of duties that will need to be performed)

Job Type: Part-time

Pay: 12.36 per hour

Work Location: In person