Job Description

The Veterinary Receptionist is the first point of contact for clients and their pets, ensuring a welcoming and professional atmosphere. This role involves managing front desk operations, scheduling appointments, handling client communications, and supporting the veterinary team with administrative tasks.

Key Responsibilities

Client Service & Communication:

- Greet clients and pets warmly, providing excellent customer service.

- Answer phone calls, schedule appointments, and respond to inquiries.

- Provide accurate information about services, pricing, and clinic policies.

- Handle client check-ins and check-outs, including processing payments.

- Communicate effectively between clients and veterinary staff.

Administrative Duties

- Maintain and update client and patient records in the practice management software.

- Manage appointment scheduling, reminders, and follow-ups.

- Process payments, invoices, and insurance claims.

- Assist with inventory management and ordering supplies.

- File and organize medical records and other documents.

Clinic Support:

- Assist veterinary staff with basic tasks as needed (e.g., restraining pets, cleaning exam rooms).

- Monitor waiting areas and ensure a clean, safe, and welcoming environment.

- Handle emergency situations calmly and direct clients appropriately.

Qualifications & Skills

- Previous experience in customer service, reception, or a veterinary setting preferred.

- Strong communication and interpersonal skills.

- Comfortable working with animals of all sizes and temperaments.

- Good computer proficiency

- Ability to multitask in a fast-paced environment.

- Compassionate, professional, and reliable.

This role is ideal for someone who loves animals, enjoys helping people, and thrives in an organized, team-oriented environment.

Job Type: Freelance

Pay: 25,000.00-28,000.00 per year

Benefits:

Free parking
Experience:

receptionist: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 26/05/2025