Job Description

The Chiltern Medical Clinic

is a private dermatology and laser surgery clinic.

We are located in the beautiful village of Goring on Thames .

We are a successful and growing clinic specialising in non-invasive and minimally invasive procedures. We have an excellent reputation and provide outstanding patient care.

Our ethos is to offer the highest quality treatments and a five-star customer service in a warm, friendly, relaxed environment.

We are looking for someone warm and friendly, who is passionate about providing exceptional levels of customer service at all times to our patients and the team of doctors and aesthetic practitioners.

Main Responsibilities and Duties

Meet and greet patients for consultations/treatments ensuring they are dealt with in a first class, professional manner Must be bright, astute, motivated and logical thinker Excellent communication skills both written and verbal High standard of written and spoken English with excellent communication skills Ability to have initiative in decision making and proactive in getting tasks completed and problems solved Excellent diary management Responding to customer enquiries via all media channels, e.g. face to face, telephone, email, web chat and social media Ensuring all enquiries are adequately screened to ensure patient safety and quality of consultation Providing all enquiries with accurate information regarding their proposed procedure Responsible for taking payments for treatments and products, ensuring company policies and procedures and security standards are complied with Update the credit card log following all credit card purchases Responsible for the co-ordination of patient files Responsible to ensure patient complaints are reported to a Manager Cashing up and banking Opening and closing the clinic and ensuring the clinic is ready for trading Liaising with all the team Safeguard the company's cash and banking, ensuring money is banked in compliance with company policy and staff welfare is protected Product and stock control Responsible for the clinics Petty Cash Printing, scanning and filing patient notes Filing patient pictures Other admin duties

Job requirements

The most important aspect of your role is delivering excellent customer service, and as such we are interested in hearing from applicants with the following skills and experience:

Previous experience in 5 Star Client Relations in the hotel / beauty counter / spa / leisure sector Have impeccable presence and be naturally bubbly Efficient, organised, capable to multitask Have the ability to listen and respond to demanding client needs Excellent communication skills A passion for delivering exceptional levels of client service Flexible Team player with a positive, "Yes I can" attitude Team work is essential, as is reliability and flexibility for shifts. Your great communication skills will help ensure that our patients have a fantastic experience.
Salary depends on experience.

You will work at Goring on Thames clinic, in a rota with the other members of staff. Weekday and Weekend working.

We can only accept applications for those entitled to live and work in the UK.

All offers of employment will be subject to receipt of satisfactory references.

Job Type: Full-time

Job Type: Full-time

Pay: From 27,500.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Reading RG8 9AQ: reliably commute or plan to relocate before starting work (required)
Education:

Diploma of Higher Education (required)
Experience:

Customer service: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Reading RG8 9AQ (preferred)
Work Location: In person