Job Description

We are looking for a friendly, enthusiastic and reliable Receptionist to join our supportive administration team at Almond Road Surgery. This is a key front-facing role requiring excellent interpersonal skills and a strong commitment to providing outstanding service to our patients and colleagues. Key Requirements:
Excellent communication and interpersonal skills
Empathetic, professional, and courteous manner
Ability to handle confidential information sensitively and appropriately
IT literate and comfortable learning new systems
Able to work collaboratively within a multidisciplinary team
Previous GP receptionist experience is desirable, but not essential Hours of Work:
Total of 27 hours per week (1 hour unpaid lunch each day) Working pattern:
Tuesday: 08:00 18:00
Wednesday: 08:00 18:00
Friday: 08:00 18:00 Training and Support:
Full training provided on our clinical system SystmOne
Supportive team environment with ongoing development opportunities
If you are organised, personable, and thrive in a busy setting where you can make a real difference, we would love to hear from you.
Main duties of the job
Answering incoming telephone calls promptly and professionally
Responding to patient enquiries both by phone and in person
Signposting patients to the appropriate clinician or service
Calling ambulances or escalating urgent matters where necessary
Processing repeat prescription requests
Registering new patients and updating records accurately
Scanning and managing clinical correspondence and documents
Supporting the practice team with general reception and administrative duties
About us
Almond Road Surgery is a welcoming and well-established GP practice based in St Neots, serving a patient population of 7,750. We are proud to have been rated Good by the CQC in our most recent inspection in 2022.
Our practice team is known for being friendly, supportive and collaborative. Our administration team includes five experienced receptionists and two dedicated secretaries/administrators, all of whom play a vital role in delivering a high standard of service to both patients and clinicians. We work closely with a multidisciplinary clinical team to ensure that every patient receives the care and support they need.
At Almond Road Surgery, we value teamwork, professionalism, and a positive working atmosphere. New team members are welcomed with a comprehensive induction and training programme, including full support with learning our clinical system (SystmOne) and day-to-day procedures.
Supportive, approachable, and well-established team
Dedicated HR team and access to a staff wellbeing service
Blue Light Card eligibility for national discounts
Generous annual leave entitlement 5 weeks per year (pro rata)
Opportunities for learning and development
Respectful, inclusive, and friendly workplace culture
A chance to make a real difference in the local community
We take great pride in the work we do and are looking for individuals who are motivated, caring, and enthusiastic about contributing to a positive patient experience.
Details
Date posted
03 July 2025
Pay scheme
Other
Salary
12.21 an hour
Contract
Fixed term
Duration
60 days
Working pattern
Part-time
Reference number
A1025-25-0000
Job locations
Almond Road
St. Neots
Cambridgeshire
PE19 1DZ
Job description
Job responsibilities
Receiving patients and consulting with members of the practice team. Be able to cover all reception positions as necessary
Process appointment requests for all appointments from patients on the telephone and in person
Deal with home visit requests
Registration/deduction of patient records
Process repeat medications
Scanning clinical letters
Email and photocopy as requested
To have knowledge of all practice procedures
To work in accordance of written protocols
The ability to cover annual leave or sickness when required Job description
Job responsibilities
Receiving patients and consulting with members of the practice team. Be able to cover all reception positions as necessary
Process appointment requests for all appointments from patients on the telephone and in person
Deal with home visit requests
Registration/deduction of patient records
Process repeat medications
Scanning clinical letters
Email and photocopy as requested
To have knowledge of all practice procedures
To work in accordance of written protocols
The ability to cover annual leave or sickness when required
Person Specification
Qualifications
Essential

• Good communication skills
• Good standard of education

• Experience working in a GP practice desirable but not essential
• Experience of Systm1 clinical system but training will be provided to the right candidate
• Administrative qualification

• Good communication skills
• Good standard of education

• Experience working in a GP practice desirable but not essential
• Experience of Systm1 clinical system but training will be provided to the right candidate
• Administrative qualification