Job Description

Job Overview:
14.00 after probationary period. We are seeking an experienced hotel receptionist to in a small team to manage all aspects of the reception team. To improve and document working practices; take bookings by telephone; administer the reception team, set rotaas, improve levels of performance, reduce mistakes and errors and ensure a high quality service to our guests' enquiries

Responsibilities:
- Manage team and improve performance and communication.
- Take bookings for hotel and restaurant.
- Improve working processes and procedures.

- Check guess in and out, prepare gusts bills.

- System ownership of hotel systems as super user.
- Respond to maintenance requests from guests or staff in a timely manner

- Collaborate with other team members to ensure efficient service delivery

Requirements:
- Proven experience as team leader/manager

- Experience of hotel systems
- Strong communication and analytical ability

- Good spreadsheet skills
- Ability to use hand and power tools safely and effectively
- Excellent problem-solving skills and attention to detail
- Good communication skills to interact with guests and staff,
- Punctuality and timeliness

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as required.

Job Type: Full-time

Pay: 13.00-14.00 per hour

Benefits:

Employee discount Flexitime Sick pay
Licence/Certification:

Driving Licence (required)
Work Location: In person