Job Description

Job Overview

Paws & Co Group is a rapidly growing, multi-service pet-care organisation encompassing

Paws & Co Veterinary Centre

,

The Dog Training Company

,

Yorkshire Paws & Co Boarding

, and upcoming developments including our

Cattery

and

Hydrotherapy Centre

. We are looking for an organised, approachable and proactive

Receptionist / Administrator

to join our busy front-of-house team.

This is a varied role at the heart of our operation, providing support to customers, colleagues and multiple departments. Every day is different, and the right candidate will enjoy working in a fast-paced environment where excellent service and attention to detail truly matter.

Key Responsibilities

Front of House & Customer Service

Welcome clients warmly across veterinary, dog training and boarding services. Handle incoming calls, emails and online enquiries promptly and professionally. Assist customers with bookings, registrations, payments and general enquiries.

Administration

Maintain accurate records and client information using our management systems. Manage daily schedules, appointment confirmations and reminders. Support staff with internal admin tasks, documentation and communication.

Operational Support

Liaise with veterinary, training and boarding teams to ensure smooth daily operations. Assist with coordination for our future cattery and hydrotherapy services. Help maintain a clean, organised and efficient reception environment.

Teamwork

Work collaboratively within the reception team to ensure full coverage and excellent service. Provide occasional support to management with wider group administrative tasks.

About You

We're looking for someone who has:

A warm, confident and professional manner. Strong organisational skills and the ability to multitask. Excellent communication skills, both written and verbal. Experience in a customer-facing or admin role (reception experience beneficial). A positive attitude and willingness to learn our processes and systems. The ability to stay calm and friendly in a busy environment. A genuine interest in pets and animal welfare.

What We Offer

A supportive, friendly team environment. Opportunities to grow within a fast-expanding group. Training in veterinary, dog training and boarding administration processes. Staff benefits and discounts across Paws & Co Group services. The chance to work in a business that puts pets, people and progress first.

Hours & Salary

Full-time hours across a rota including some weekends.

Salary dependent on experience.

Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Experience:

Veterinary: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person