Job Description

Job Title:

Part-Time Receptionist & Insurance Processing Assistant

Location:

Ambleside Veterinary Centre
19 Sidney Road, Walton-on-Thames, KT12 2NA

Schedule:

Saturdays, 9:00 AM - 1:00 PM (Part-Time)

Reports To:

Practice Manager/ Vets

Position Overview:

Ambleside Veterinary Centre is seeking a friendly, organised, and detail-oriented

Part-Time Receptionist & Insurance Processing Assistant

to join our team. This position plays an important role in welcoming clients and their pets, managing front-desk operations, and assisting with the processing of pet insurance claims.

The ideal candidate will enjoy working with people and animals, have excellent communication skills, and demonstrate accuracy and care in administrative tasks.

Key Responsibilities:

Reception Duties:

Warmly greet clients and their pets upon arrival. Answer phone calls, respond to enquiries and book appointments. Check clients in and out, process payments, and update client records. Maintain a clean, welcoming, and professional reception area. Manage emails, post, and general administrative correspondence.

Insurance Processing Duties:

Assist clients with completing and submitting insurance claim forms. Verify insurance details and ensure accurate entry into practice systems. Liaise with insurance companies to follow up on claims and payments. Maintain accurate and confidential financial and client records in compliance with GDPR and practice policies.

Qualifications:

Previous experience in a veterinary, medical, or administrative reception role preferred. Excellent attention to detail and strong organisational skills. Confident and compassionate communication with clients and colleagues. Proficient in computer systems and general office software. A team player with a positive, can-do attitude.

Work Environment & Benefits:

Friendly, supportive, and animal-loving team. Beautiful local practice in Walton-on-Thames. Fixed Saturday hours (9 AM - 1 PM). Opportunities for training and development.

How to Apply:

Please submit your CV and a brief cover letter outlining your relevant experience to

[insert email address or application instructions]

.

Job Types: Part-time, Fixed term contract, Zero hours contract

Pay: 12.00-13.50 per year

Expected hours: 4 per week

Benefits:

Employee discount Free parking On-site parking Sick pay
Work Location: In person