Job Description

As a key member of our team, the Receptionist plays a pivotal role in creating a positive first impression and ensuring the seamless day-to-day running of the front of house. This is a dynamic, hands-on position that goes far beyond answering phones and signing for deliveries.

We're looking for someone who brings initiative, ownership and strong time management to the table. From providing lunch and refreshments for important visitors to managing a high volume of couriers and meeting critical post deadlines, you'll juggle a variety of responsibilities in a fast-paced environment.

This is a physically demanding role that requires adaptability, resourcefulness and focus, all while delivering outstanding service to both internal colleagues and external partners. Your ability to anticipate needs, stay calm under pressure and handle the unexpected will be crucial to your success.

If you're someone who takes pride in their organisational skills and thrives on being a dependable point of contact in a busy office setting, this is a great opportunity to make an impact.

KEY RESPONSIBILITIES

Opening the office each morning

Providing front-of-house cover by answering phone and email queries and welcoming visitors

Ordering lunches and meeting refreshments, including serving when needed

Trips to the shops to buy meeting food and office provisions and running occasional errands

Logging and unpacking all incoming post promptly

Managing outbound post via online portals efficiently and cost-effectively in a timely manner

Acting as sole point of contact for consignment queries and resolving any related issues

Managing the pool car diary and pool car maintenance, including scheduling minor repairs, monthly tyre tread and pressure checks and cleaning

Ordering and logging office supplies and customise stationery, ensuring cost comparisons and audit trail are maintained

Keeping kitchen supplies stocked with essentials such as milk, tea, coffee and meeting food snacks/drinks

Facilities support including:

o Conducting regular fire alarm tests

o Troubleshooting office equipment issues (EG: coffee machine, zip taps, printers, photocopiers) and logging maintenance calls as needed

o Booking maintenance visits for office equipment

Facilitating and booking travel (taxis, hotels, visas and flights) when required in line with Travel Policy

Providing wider team support to the Facilities and HR team, including ADHOC admin, coordination, involvement in staff engagement activities and support to Senior Leadership Team

KEY SKILLS

Presentable and professional manner with a passion for delivering exceptional service to both external and internal customers

Excellent communication and organisational skills, both written and oral

Ability to prioritise, self-start, multi-task and cope with busy workload

Experience of a high pressured environment, with experience to working to tight deadlines and an ability to make things happen quickly is desirable

High levels of accuracy and attention to detail

Competent in use of Office365

UK driving license and own transport is essential and ability to drive manual and automatic cars

Physically fit and able to lift boxes and carry refreshments up/downstairs

1st Aid Qualified or willingness to become qualified

BENEFITS

25 days annual leave plus public/bank holidays (pro rata entitlement)

Additional Birthday Leave

Staff Discounts & Retail Rewards

Eyecare vouchers

Pension scheme

Healthcare scheme (after 6 months)

Wellbeing Platform & Employee Assistance Programme

Enhanced maternity and paternity pay

Regular fun at work and office activities

Annual corporate parties

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme Sick pay Store discount
Application question(s):

What are you salary expectations for the role?
Work authorisation:

United Kingdom (required)
Work Location: In person