Job Description

Receptionist/Administration Support

Widnes Highfield Health is a GP Federation delivering Primary and Community Care services. We are a well-established provider and have been delivering services for the population of Halton for over 15 years.

We are a company with innovation at its culture and constantly looking for ways to grow the support to our local community, as an organisation we have been part of a winning partnership team in the 2025 HSJ awards for work on transformation of long term conditions.

We are based at Highfield Hospital, which was the former maternity home in Highfield Road, Widnes. The building has been extensively refurbished to provide excellent patient and staff, clinical and administrative facilities which houses our friendly team.

https://www.widneshighfieldhealth.co.uk/

We are looking to recruit a highly motivated individual to join our reception and administrative department, who has experience of working in a healthcare setting and an understanding of EMIS software.

You will also have a knowledge and understanding of data protection and be able to demonstrate robust patient confidentiality systems.

The vacancy is fixed term 6 months position with potential to become permanent.

16 hours per week, shift pattern is Monday - Friday between the hours of 8.30 am - 8.30 pm, you will also be required to work one Saturday in three.

Salary is dependent on experience, WTE is in the region of 22,291- 24,000

Job Summary:

To provide support to the reception and administration teams including reception, administration tasks and typing for all services delivered by Widnes Highfield Health.

Duties and Responsibilities:

Booking of appointments, ensuring accurate information is recorded to retrieve the correct electronic patient record. Scanning medical documentation and referrals into patient electronic medical record. To establish and maintain filing and administrative systems to ensure written or computer information is easily accessible and secure. Filing of patient correspondence/documentation in patient medical records as necessary. To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with patients and external agencies, taking messages and dealing with appropriate queries. To maintain computer system in an accurate and secure manner. To assist with gathering of statistics and information when required. Typing of clinical letters using Lexacom transcribing system. To receive and despatch mail to relevant parties. To maintain company secure e-mails, process referrals Be able to explain clinic arrangements and formal requirements to patients. Respond to all requests for assistance from patients and visitors. To provide cover for members of the reception and administrative team during periods of sickness and annual leave. Chaperoning duties (if requested) Experience of producing reports is desirable. Any other delegated tasks or duties considered applicable to the post.
Please submit your CV and covering letter to Mrs Hazel Leach, General Manager, hazel.leach5@nhs.net

Job Type: Fixed term contract
Contract length: 6 months

Pay: 22,291.00-24,000.00 per year

Language:

English (preferred)
Work Location: In person