Job Description

Part Time Call Handler / Receptionist / Administrator

Hours fixed weekly at 28 hours

Monday, Tuesday and Friday 12.00pm-5.00pm

Wednesday and Thursday 12.00pm-6.30pm

Plus overtime to cover holidays and sickness

We are looking to recruit a call handler/receptionist/administrator to help ensure the smooth running of a very busy GP Practice. Candidates will be expected to act as a point of contact for communication between patients, doctors, nursing staff and other members of the primary care health team. You will be expected to work under pressure while promoting our high practice standards of customer service.

The role will include answering calls swiftly and politely as well as making outgoing calls on behalf of the practice. You will also be working on our reception desk greeting patients and visitors and directing them appropriately.

You may also be asked to carry out administration duties as required by the surgery.

You will be expected to follow practice policies and procedures at all times.

We have an in house computer and operational system which you will be expected to use (full training will be provided). You must be able to work as part of a team as well as on your own. Full training will be provided including an induction program.

All staff must maintain patient and surgery confidentiality at all times.

Staff must be available to cover additional hours if required to cover staff absence for holidays or sickness

This a fast paced environment where no two days are ever the same

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Additional leave Company pension Employee discount Free parking On-site parking Sick pay Store discount
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (required)
Work Location: In person