Job Description

We have an exciting opportunity for a self-motivated individual to join our Patient Services team at Brackley Medical Centre.

We are a caring and committed team whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environments for all.

At Brackley Medical Centre, we have a well ingrained way of working and strong culture of teamwork to make sure that we deliver the very best care for our patients at all times. This is evident in the way in which everyone works and acts daily and the way we run the practice and make decisions about the services we offer and run now and into the future.

The practice is committed to sustainable working and places high regard to our local and wider environment. We are participating in the Green Impact Scheme and are actively looking at ways to reduce our carbon footprint.

The primary focus of the role is to receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. This will include working on the reception desk, on the telephone or working directly with a GP.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The job is for an average of 30 hours 40 minutes per week and the shifts will be:

Monday 0800-1830 hrs

Tuesday 1400-2000 hrs

Wednesday 0800-1300 hrs

Thursday - 0800-1830 hrs

Friday0800-1830 hrs

Saturday - working 1 in 6 Saturdays 0815-1215 hrs

Essential Experience Required

Excellent customer service skills and experience Ability to work accurately under pressure in a timely fashion Work as part of a team Flexible approach to hours and cover as you will be required to cover for absence Computer literate with a knowledge of Microsoft Office, particularly Word and Outlook
Please apply as soon as possible as the advert may be withdrawn earlier than the closing date if sufficient applicants apply.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We are proud to be a Veteran Friendly Accredited Practice and welcome applications from all.

Starting rate: 12.21 ph

NHS pension scheme available

Shortlisting and interviews will be done as soon as applications are submitted, so this job advert may close before the closing date.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Benefits:

Company pension Free parking On-site parking Sick pay
Work Location: In person