Job Description

1.Greet patients and visitors to the practice in a friendly manner, book them in according to practice policy and direct them appropriately.2.Answer incoming telephone calls promptly and in a polite manner, document and redirect calls accordingly.3.Process appointment requests, amendments and cancellations from patients.4.Assist with the movement or cancellation of appointments due to short notice staff absence in a timely fashion, using the most appropriate method i.e. Accurx, telephone.5.Use the computerised appointment system to ensure efficiency of appointments and monitor the flow of appointments.6.Explain practice registration requirements to new patients and those seeking temporary cover. Ensure new patient details are entered correctly onto computer.7.Receive payments from patients for private services or deposits for equipment, as appropriate, complete documentation and issue receipts.8.Process refunds relating to returned equipment deposits.9.Respond to all queries and requests for assistance from patients, partners, staff and visitors via all communication methods.10.To assist with the general administration of patient records and correspondence in an accurate and timely manner.11.Record all messages carefully and accurately and send to appropriate person via the internal computer systems.12.Open in-coming mail, and give to appropriate member of staff or put for scanning/document management.13.Process prescription requests in an accurate and timely manner, escalating any queries as appropriate (specific team members only).14.Assist in keeping noticeboards and reception area tidy.15.Register patients for online services and assist with any queries.16.Ensure computerised telephone system is set correctly for out of hours information.17.Any other delegated duties considered appropriate to the post.