Job Purpose The GP Surgery Receptionist/Care Navigator is the first point of contact for patients and visitors, providing a professional, efficient, and friendly service. The role combines reception duties with care navigation, helping patients access the most appropriate care and services in a timely manner. The post-holder will contribute to the smooth running of the practice by managing patient enquiries, supporting clinicians, and ensuring excellent communication across the practice team. Key Responsibilities: Reception Duties: Welcome patients and visitors in a professional and caring manner Manage telephone calls, emails, and face-to-face enquiries promptly and efficiently Book, amend, and cancel patient appointments using the clinical system Process repeat prescription requests in line with practice protocols Process incoming and outgoing correspondence in line with practice protocol
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