Job Description

About the Role

Siam Surgery in Sudbury are looking to welcome a friendly receptionist/care navigator to their busy team. This position is for 16.5 hours worked over 3 days per week, Monday - Friday morning shifts are 7:30am - 1pm and afternoon shifts are 1pm - 6:30pm. We operate during enhanced hours until 8pm on Mondays and 1pm-5pm on Saturdays. Some degree of flexibility is required as occasionally you will be required to work additional or alternative hours to cover colleagues.

The main responsibilities of the role include:


Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone and email Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

The successful candidate will have the following skills and experience:


Excellent interpersonal and communication skills, both written and verbal Excellent computer skills in Word, Excel and Outlook Attention to detail Good standard of numeracy and literacy Confident working as part of a team and independently Excellent timekeeping An understanding of GDPR and confidentiality Presentable and approachable to both staff and patients Self-motivated Flexible and able to adapt
Experience working with the clinical system 'SystmOne' would be advantageous

About Us

Siam Surgery is a GP practice located within Sudbury Community Health Centre and provides a high level of care to over 13,000 patients in Sudbury, Suffolk and its surrounding villages. Rated good in all areas by CQC, Siam Surgery also has a high level of patient satisfaction.

We are a well-established, friendly and supportive team who take pride in the work we do. We promote a healthy work life balance and are willing to facilitate personal development and encourage each individual's interests.



For further information on our practice please visit our website www.siamsurgery.co.uk or contact the Practice Manager, Rachael Barton - rachael.barton4@nhs.net

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.