Job Description

About the Role

Woolpit Health Centre is looking for an enthusiastic, motivated and hardworking medical receptionist to join our busy evolving reception team on a part-time basis for 20 hours per week.

Working hours for this post are as follows:

Monday - 8am until 6pm with a 1 hour unpaid lunch break
Tuesday - 8am until 2pm
Wednesday- no core working hours
Thursday- no core working hours
Friday - 1pm until 6.30pm

This is a great opportunity for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career as a medical receptionist. The role is to support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses.
You will be dealing with patients by telephone and face to face whilst providing administrative support to assist with the day-to-day running of the Health Centre. The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated reception team.

Duties will include;

Ensuring that an effective and efficient reception service is provided to patients and any other visitors to the practice

Dealing with all general enquiries and explain surgery procedures

Answering the telephone and call navigating to appropriate clinicians Booking, amending and cancelling patients appointments

Monitoring and processing Anima requests alongside the triage clinician

Accurately maintaining patient database and records

Opening up/locking up of practice premises and maintaining security

Processing and distributing incoming mail

Take messages accurately and pass on information

Filing and retrieving paperwork and medical records as necessary

Assisting patients with support on use of medical platforms such as NHS app and Anima

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Based in the Suffolk village of Woolpit, the Health Centre aims to provide:the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.



We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.



Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.



Benefits of working for Woolpit Health Centre include:
Attractive rates of pay with annual pay review (not agenda for change)*
Regular one-to-ones to aid good communication Generous annual leave entitlement Voluntary overtime when available Plenty of training opportunities Membership of the NHS contributory pension scheme Free uniform Option of NHS discount and Blue Light Card for retail/dining/holidays etc

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.