We are looking for enthusiastic individuals to join the existing practice team, working in our reception areas. The practice is based at two sites, Cromwell Primary Care Centre and Laceby Village Surgery.
Location: Dr. A. Sinha Practice based at Cromwell Primary Care Centre and Laceby Village Surgery.
Job Purpose Statement:
To ensure that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.
Key Responsibilities
:
Telephone Duties:
These will include:
Making appointments
Prescription requests
Giving out results
General enquiries
Arranging home visits
Contacting other providers
Handling incoming mail
General Reception Duties:
These will include:
Greeting and directing patients
Greeting and directing visitors
Generating prescriptions
Making Appointments
Responding to the needs of both Doctors and Nurses during surgery
Health & Safety awareness (including handling samples)
Fire Warden Duties as and when necessary
Collecting monies from patients for non NHS Services
Inputting and extracting information from the practice computer system
General housekeeping e.g. keeping the waiting areas and reception tidy
Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
Mailing Post on a daily basis
Open and close up the building as required
Filing/Scanning/Read coding:
Scanning letters in patients records on a daily basis and adding the appropriate read codes.
Summarising full patient records on receipt from the health authority
Filing manual records when necessary and pulling manual records when necessary from Records Archive Room
Repeat Prescriptions:
Dealing with requests for repeat prescriptions
Raising prescriptions as per the practice protocols
Dealing with any queries relating to repeat prescriptions
General Administration Duties
Completing and sending referral letters and proformas
Actioning SystmOne tasks on a daily basis
Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post.
Registering new patients and managing patient deductions and sending of notes via the courier.
Skills and Qualifications:
Friendly and approachable
Computer skills
Good face to face and telephone communication skills
Ability to work under pressure and prioritise workload
Common sense
Flexible team player
Ability to deal with violent and aggressive patients
Ability to work alone efficiently
Training
It is your responsibility to keep up with Mandatory Training
This will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. This list is not exhaustive. It lists the main aspects of the job description.
We are looking for part-time or full time roles to join the team. Please specify your preference on your application, including the minimum number of hours that you are looking for.
The Practice is open Monday to Friday 8.00am until 6.30pm, therefore you must be available to work within these hours. Thank you.
Job Types: Full-time, Part-time
Pay: 7.55-12.21 per hour
Benefits:
Company pension
Schedule:
Monday to Friday
Education:
GCSE or equivalent (preferred)
Work Location: In person