Job Description

Front of House Reception/Catering Assistant

Reporting to:

Manager and Company Director

Job overview:

The Front of House is the first employee the guest comes in contact with and this initial interaction is vital to the guest's experience and impression of our business. You will be presentable, adaptable and have exceptional interpersonal and communication skills. More than just this, guest-focused, and genuinely enjoys the chance to make people smile! Combining professional customer service in a fast-paced environment at the reception/bar with food services. The ability to work under pressure and excellent friendly customer skills are key.

Job Duties/Responsibilities (but not limited to):

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Answering incoming phone calls/emails

To ensure the cleanliness and tidiness of reception area/clubhouse

Light food preparation

To ensure the company's booking system is correctly utilised, to maintain efficient use of the course and any data capture if required

Checking in customers using company's online booking system

To ensure golfers have paid the appropriate fees for the golf course, driving range and adventure golf.

Keep up to date with current promotions and pricing, to provide information to customers, on request Conduct regular security checks , throughout the day and report any security issues to line manager
Always adhere to all company policies and procedures and licensing laws

Carry out instructions given by the management team and head office

Job Requirements/Skills:

The ability to work a flexible schedule including days, nights, and weekend shifts is essential.

Proven work experience as a Receptionist, Front Office Representative or similar role

Professional attitude and appearance

Excellent organizational skills

Customer service attitude

Excellent verbal and written communication skills.

The ability to work a flexible schedule including day, evening and weekend shifts is essential. One year's experience in the hospitality industry is desirable but not essential. Training will be given. Own transport is essential due to location.

Minimum wage for your age

Very busy summer period with rota shifts - venue is open 7 days a week with opening times ranging between 8am-10pm. Must be over 18 and own transport due to location.

Job Type: Part-time

Pay: 10.00-12.21 per hour

Benefits:

On-site parking
Work Location: In person

Reference ID: Front of House Reception/Catering