Job Description

Band 3 role



Full time or Part time positions available



Up to 37.5 Hours per Week



Permanent contract



Opportunity to pick up additional shifts



Enhancements for working unsociable hours



This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.



The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.



Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.



You will be allocated a mixture of shifts including nights, weekends and some bank holidays.



Early - 6:30am - 2:30pm



Double Up - 10:30am - 6:30pm



Late - 2:30pm - 10:30pm



Twilight - 6:30pm - 2:30am



Night - 10:30pm - 6:30am



Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts or days off and enhancements are payable for unsociable hours.



If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.



The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis - please include details of your preference when you apply.



The role is located within the Emergency Department at Dorset County Hospital in Dorchester.

Your role will include:

Duties associated with the Emergency Department Reception



Booking in Ambulances



Booking in Walk-in Patients



Assisting Patients Relatives



Answering phone calls from other hospital wards



Duties associated with Bed Bureau



Answering calls from GP Surgeries



Liaising with speciality services



Booking transport for patients



At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff



Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.



We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.



Our DCHFT and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.



Please contact us at Recruitment@dchft.nhs.uk if you are unable to view or download the attachment.



For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.