A propos de ce poste
At CAE, we exist to make the world safer. We deliver cutting-edge training, simulation, and critical operations solutions to prepare aviation professionals and defence forces for the moments that matter. Every day, we empower pilots, cabin crew, maintenance technicians, airlines, business aviation operators, and defence and security personnel to perform at their best and when the stakes are the highest. Around the globe, we're everywhere customers need us to be with approximately 13,000 employees at around 240 sites and training locations in over 40 countries. For nearly 80 years, CAE has been at the forefront of innovation, consistently seeking to set the standard by delivering excellence in high-fidelity flight simulators and training solutions, while embedding sustainability at the heart of everything we do. By harnessing technology and enhancing human performance, we strive to be the trusted partner in advancing safety and mission readiness--today and tomorrow.
OVERALL RESPONSIBILITY
The Customer Service Representative will be part of a team who are the first point of contact for customers at reception and in the training areas
Delivering a service that goes above and beyond our objectives to our customers and staff -demonstrating initiative to pro-activity to assist students, instructors and employees whenever needed.
PRINCIPAL RESPONSIBILITIES
Visible presence on reception and in training areas, identifying customers that require service or information, offering fast track or managed solutions to issuesManagement of all customer facilities and area
Maintaining overall standards and appearance of the building
Proactive approach to Health & Safety ensuring all policies and procedures are adhered to, in order to ensure a safe working environment
Responsible completion of customer surveys and tracker
Issuing Visa letters when required
Ad hoc duties as required
QUALIFICATIONS/ ROLE REQUIREMENTSDemonstrable experience of working to a high standard in a customer focused environment
Be proactive in everything you do
Effective communicator with all levels of staff and clients.
Good administrative and organizational skills
Initiative and integrity to work unsupervised
Able to work on own initiative and have the ability to handle multiple priorities
Excellent attention to detail
Good working knowledge of Microsoft Word, Excel, Outlook, Power Point, Databases, etc.
Experience of on line management systems - Salesforce, Gemini
Must be a citizen of the UK or legally authorised to work in the UK
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Type d'emploi
Temporaire (Duree determinee)
CAE remercie tous les candidats de leur interet. Toutefois, nous communiquerons uniquement avec les candidats dont l'experience et la formation correspondent aux exigences du poste.
Employeur offrant l'egalite des chancesCAE est un employeur souscrivant au principe de l'egalite des chances pour garantir l'egalite des chances a tous les candidats, sans distinction de race, de nationalite, de couleur de peau, de religion, de sexe, d'identite et d'expression de genre, d'orientation sexuelle, de handicap, de neurodiversite, de statut d'ancien combattant, d'age ou d'autres caracteristiques protegees par les lois locales.Si vous ne vous reconnaissez pas dans toutes les exigences enumerees dans l'offre d'emploi, nous vous encourageons neanmoins a prendre contact avec nous et a poser votre candidature. A CAE, tout le monde est invite a contribuer a notre succes. Si des amenagements raisonnables sont necessaires pour participer au processus de candidature ou d'entretien, veuillez nous contacter a l'adresse suivante : CAECarrieres-Careers@cae.com .
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