Job Description

Receptionist & Client Experience Coordinator

12.50 per hour | Part-time up to 32 hours with potential to grow | Job Share Available

Location: Cockermouth

About Us

S?ma Sana

is a new, appointment-led health optimisation clinic offering a calm, discreet, and elevated client experience. We focus on personalised services delivered in a beautifully considered, professional environment.

Within the clinic, we are also home to

The Good Skin Guru

, an advanced skin and aesthetics practice known for its results-driven, patient-centred approach.

We are seeking a confident, polished, and organised

Receptionist & Client Experience Coordinator

to become a key part of our small, growing team.

The Role

This role sits at the heart of the clinic and is central to how clients experience us. You will be the first point of contact for all clients and will play an important role in ensuring the clinic runs smoothly, calmly, and professionally each day.

You will support client experience, bookings, administration, and clinic operations, working closely with the founders and practitioners. This role suits someone who thrives in a service-led environment and takes pride in creating an exceptional client experience.

Key Responsibilities

Client Experience & Front of House

Meeting and greeting clients warmly, confidently, and professionally Offering refreshments and ensuring clients feel comfortable and well cared for Directing clients to complete required forms and paperwork Maintaining a calm, tidy, and welcoming reception and waiting area
Bookings, Follow-Ups & Patient Experience

Managing daily appointment bookings, confirmations, and follow-ups Supporting patient experience before, during, and after appointments Assisting with client communications, reminders, and aftercare follow-ups Helping to maintain efficient clinic diaries and minimise no-shows
Clinic Operations & Administration

Supporting stock ordering and monitoring stock levels Assisting with audits, SOP checklists, and clinic standards Completing general administrative tasks to support smooth clinic operations Supporting record-keeping and organisation as required
Digital & Marketing Support

Assisting with basic website updates (such as service descriptions or copy changes) Supporting social media posting and scheduling using pre-approved content Helping with simple promotional or client communication tasks under guidance
Duties may vary depending on clinic needs and will be supported with training.

The Ideal Candidate

Essential

Previous experience in

hospitality, retail, front-of-house, or a high-standard client-facing role

Naturally warm, professional, and well-presented Confident communicating with clients in person, by phone, and online Strong attention to detail and excellent organisational skills

Desirable

Experience in a clinic, wellness, beauty, or aesthetics environment Comfortable working in a small, growing business Calm under pressure and able to multitask gracefully
Pay & Benefits

12.50 per hour

25% staff discount

on treatments with partner clinics, subject to availability Access to additional

staff perks and benefits

, which may include: Complimentary or discounted treatments on training or model days Occasional bonus opportunities linked to clinic needs or performance Priority access to selected clinic services
Staff benefits, discounts, and bonus opportunities may vary and are subject to availability and clinic requirements.

Why Join Us?

This is an opportunity to join a

high-standard, service-led clinic

at an early stage and grow with it. You'll be a valued part of a small team where professionalism, discretion, and client care are genuinely important and where your contribution directly shapes the client experience.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 15 - 32 per week

Benefits:

Employee discount Store discount
Experience:

Hospitality: 1 year (required)
Work Location: In person