Job Description

We are seeking an enthusiastic and motivated individual with a sound clerical background to join our reception team. The role will involve face to face reception work, answering telephone calls, and administrative work in a very busy GP surgery.
Hours will be discussed at interview but will involve some evenings.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Assist with day-to-day administrative duties.
Some evenings (and weekends in the future) will be required.
About us
We are a busy practice with 17,000 patients. We have a helpful and approachable team of GP's, nurses, secretaries and receptionists.
Details
Date posted
04 February 2026
Pay scheme
Other
Salary
12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A1313-26-0000
Job locations
Winyates Centre
Redditch
Worcestershire
B98 0NR
Job description
Job responsibilities
Reception
Appointments
Healthcare navigation
Management of medical records
Understanding confidentiality
Administrative tasks
Full description attached
Job description
Job responsibilities
Reception
Appointments
Healthcare navigation
Management of medical records
Understanding confidentiality
Administrative tasks
Full description attached
Person Specification
Experience
Essential

• Office experience
• Customer Service experience
• I.T literate

Desirable

• Experience of working in a healthcare setting
• Experience of using Emis Web

Person Specification
Experience
Essential

• Office experience
• Customer Service experience
• I.T literate

Desirable

• Experience of working in a healthcare setting
• Experience of using Emis Web

Skills Required