Job Description

Contract: Professional Services, Production & Technology

Location: London

, EC4V 4HN

Hours of work: 40

Contract Type: Permanent

We are seeking a proactive and personable Receptionist / Hospitality Concierge to join our client-facing facilities team.

Based predominantly at reception, you'll be the first point of contact for colleagues, clients, and visitors, creating a welcoming and professional experience at all times.

This is a varied and engaging role that combines traditional reception duties with hospitality and event support.

You'll be part of a small, supportive concierge team and act as the "go-to" person for a range of facilities requirements, from assisting with events and meetings to supporting day-to-day operations across the site.

This role offers excellent opportunities to learn more about facilities management and develop within a client-focused environment.

Key Responsibilities

Welcome and register visitors, maintain visitor logs, and issue temporary building passes. Inform colleagues of visitor arrivals and assist with client enquiries. Support the planning, organisation, and execution of events, including corporate meetings, conferences, and social gatherings. Assist with event setup and breakdown, including furniture arrangement and coordination with the concierge team. Support catering and hospitality provision, including preparation and delivery of refreshments. Provide general reception support, answering calls, responding to queries, and supporting colleagues across the site. Act as a flexible resource across facilities duties, stepping in where needed to assist the wider team. Maintain a professional appearance and deliver excellent customer service at all times.

Professional and Personal Competencies/Qualifications

Proactive, flexible, and happy to "jump in" to support colleagues or event operations. Excellent interpersonal, communication, and organisational skills. Friendly, approachable, and able to work effectively as part of a small team. Comfortable managing multiple priorities in a busy, client-facing environment. Strong attention to detail and ability to maintain high standards in all tasks. Previous experience in front-of-house, reception, or hospitality roles (e.g., hotel, corporate, or facilities environment) is desirable.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/