Job Description

About Us - Hotel Wrexham & The Savvy Fox Pub

We are becoming known, far and wide for the sumptuous food we prepare and fabulous ales, gins we serve and for comfortable, clean bedrooms we offer to the local community and wider visitors.

We are well known for our welcome, always warm and friendly, as this is so important to us. Getting to know our guests by name and giving them our time is very important to us.

Over time we will become well known for our style of hospitality. We know if we always ensure our guests have a great time they will talk about us, which will make others want to come.

Overview

We are seeking a professional and friendly individual to join our team and take on our new role of Pub Host & Hotel Receptionist combined. The ideal candidate will be the first point of contact for our guests and visitors, whether they are staying for a few nights or just popping for a drink. Providing exceptional customer service and enhancing the guest experience is the priority.

This role requires strong organisational skills, attention to detail, and proficiency in office software, and will work on 5 out of 7 days.

Responsibilities

Greet and welcome clients and visitors in a warm and professional manner. Answer phone calls, manage inquiries from hotel & restaurant bookings, and direct calls to the appropriate personnel. Maintain a tidy and organised reception area & host area. Perform clerical duties such as filing, data entry, and managing correspondence. Arrange Billing and Check guests In & Out of Rooms Collaborate with team members to ensure smooth operations. Help in the restaurant at times

Requirements

Proven experience in an administrative or receptionist role is preferred. Previous experience hosting the welcome desk in a pub/restaurant is also preferred. Excellent phone etiquette and strong verbal communication skills. Strong organisational skills with the ability to multitask effectively. Attention to detail with a focus on accuracy in data entry tasks. Ability to work independently as well as part of a team. A friendly disposition with a commitment to providing outstanding customer service.
If you are passionate about creating a welcoming environment and possess the necessary skills to excel in this role, we encourage you to apply.

Job Type: Part-time

Pay: 12.50 per hour

Expected hours: 30 - 45 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person

Reference ID: HTLWRXREC