Job Description

We are looking for a Veterinary Receptionist/Insurance Administrator to join our friendly and supportive team here at Crown Vets!

You will perform administrative and reception duties including:Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times. Telephone calls should be answered as a matter of priority (3 rings) to ensure that all client enquiries are dealt with promptly and professionally Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner Keep the reception area clean and tidy at all times, especially ready for the next working day. Adhere to all practice/reception policies/procedures to ensure an excellent level of customer service to our clients at all times. Be responsible for own Personal Development by attending internal/external courses and personal study to develop skill Under the Health & Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and others at work. This also includes taking care of equipment and reporting immediately any items not working.


Your administration and reception duties will include:Booking, cancelling and changing appointments. Receiving cash/card payments. Handle insurance claims and instalment queries. Deal with cash exchanges and end of day banking procedures. Attend reception team meetings as and when requested. Dispense medications/prescriptions. Keep client/patient records up to date. Check clinic emails and process appropriately. Liaise with charities regarding collection boxes. Ensure all daily paperwork completed (lab reports, consent forms, vaccination paperwork etc.). Client information and all counter sale products are well stocked and clean. Maintain stock levels on a daily basis (food or special orders for the surgery or clients). Keep puppy/new client packs made up and in stock. Ensure change available in till for next working day. Maintain effective debt control. Deal with and organise incoming and outgoing post. Ensure all messages are recorded legibly and in full, including pet and client's name, address, contact number and problem, and passed on to the relevant person Fill out consent forms ready for next day surgeries. Send out correct booster/wormer and flea reminders. Fill out paperwork for Pet Healthcare Plan. Send out debt letters.


About the rota

This is a full-time permanent role working 40 hours Monday to Friday, plus a Saturday morning on a rota basis.

In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 25,396 per annum